Britanica Gibson
Stockbridge,GA
Summary
Currently an organized Admissions Assistant with strong data entry, report preparation, and clerical support capabilities, adept at managing reception areas and addressing inquiries efficiently. Also a results-driven sales professional with extensive experience in customer service and leadership roles across Mississippi and Georgia. Proven track record in enhancing team performance and customer loyalty while exceeding sales targets. Skilled in marketing strategies, inventory management, and loss prevention, contributing to overall business success.
Overview
20
20
years of professional experience
Work History
Admissions Specialist
ECPI University
Atlanta, GA
10.2022 - Current
- Guided prospective students through admissions process and enrollment requirements.
- Evaluated student applications for eligibility and academic potential.
- Collaborated with academic departments to ensure program alignment and support.
- Conducted information sessions to inform potential students about educational offerings.
- Maintained accurate records of student interactions and application statuses.
- Provided counseling to students regarding financial aid options and resources available.
- Helped complete admissions packets and submitted paperwork to professionals for review and processing.
Admissions Specialist
UEI College
03.2021 - 10.2022
- Guided prospective students through admissions process and enrollment requirements.
- Evaluated student applications for eligibility and academic potential.
- Conducted information sessions to inform potential students about educational offerings.
- Maintained accurate records of student interactions and application statuses.
- Maintained professional, welcoming and orderly reception area to greet guests.
- Helped complete admissions packets and submitted paperwork to professionals for review and processing.
- Led tours for prospective residents and family members to show facilities and answer questions.
In Home Expert- Sales Manager
AT&T
06.2013 - 03.2021
- Led sales team to achieve monthly targets through effective training and support.
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Managed customer relationships to ensure satisfaction and retention of key accounts.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Assistant Manager
Cato/ It’s Fashion Metro
11.2005 - 03.2012
- Supervised daily operations to ensure excellent customer service standards.
- Trained and developed staff on store policies and procedures.
- Managed inventory levels and restocked merchandise as needed.
- Assisted in visual merchandising to maintain appealing store displays.
- Handled customer inquiries and resolved issues promptly and effectively.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Science - Business Management & Leadership
ECPI University
Virginia Beach, VA06-2026
Some College (No Degree) - prerequisite courses
University of Southern Mississippi
HattiesburgSkills
- Admissions counseling
- Customer service
- Data analysis
- Relationship building
- Record keeping
- Team collaboration
- Interviewing techniques
- Application review
- Student support
- Academic advice and counseling
- Sales experience
- Process management
- Strong organization
- Time management
- Sales strategy development
- CRM software proficiency
- Time management abilities
- Goal setting
Timeline
Admissions Specialist
ECPI University
10.2022 - Current
Admissions Specialist
UEI College
03.2021 - 10.2022
In Home Expert- Sales Manager
AT&T
06.2013 - 03.2021
Assistant Manager
Cato/ It’s Fashion Metro
11.2005 - 03.2012
Bachelor of Science - Business Management & Leadership
ECPI University
Some College (No Degree) - prerequisite courses
University of Southern Mississippi