Britanie Taylor
Clarksville,TN
Summary
Organized and efficient Financial Analyst supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adept in general accounting and finance transactions. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
11
11
years of professional experience
Work History
WARRANTY SUPERVISOR
A.O. Smith Corporation
04.2021 - Current
- Delegate and supervise certain tasks to team members to improve workplace functions and efficiencies
- Establishing and maintaining effective working relationships internally and externally
- Promote effective teamwork for achieving organization goals of Financial Service
- Influence changes to systems and processes for robotic automation
- Ensured compliance with company policies and procedures, maintaining accurate records for audits.
- Reduced customer complaints by streamlining communication between departments and improving response times.
- Assisted engineering teams in identifying root causes of product failures, contributing to continuous improvement efforts.
- Coordinated with technicians to ensure timely completion of warranty repairs, resulting in increased customer satisfaction
- Developed comprehensive reports highlighting key performance indicators related to warranties and service levels.
- Collaborated with sales teams to address customer concerns, promoting a positive brand image.
- Enhanced warranty processes by implementing efficient tracking and reporting systems.
ACCOUNT RECEIVABLE TEAMLEAD
A.O. Smith Corporation
12.2019 - 04.2021
- Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
- Developed comprehensive aging report utilized by management to make informed decisions regarding collections efforts and resource allocation.
- Collaborated with cross-functional teams to address any discrepancies in invoicing or payment terms, leading to improved interdepartmental communication.
- Identified opportunities for process improvements and successfully implemented them, resulting in reduced errors and increased efficiency.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Developed a comprehensive aging report utilized by management to make informed decisions regarding collections efforts and resource allocation.
WARRANTY DEDUCTION CLERK
A.O. Smith Corporation
09.2014 - 12.2019
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Enhanced team morale, organizing staff events and fostering positive work environment.
TECHNICAL SUPPORT TECHNICHIAN
A.O. Smith Corporation
03.2013 - 09.2014
- Responded to customer inquiries and provided technical assistance over phone.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.
- Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
- Reduced call wait times by effectively prioritizing incoming technical support requests and delegating tasks accordingly.
Education
Certification - Certified Nurse Assistant
Medical Institute of Technology
Nashville, TN05.2006
Associate of Applied Science - Medical Laboratory Technology
Hopkinsville Community College
Hopkinsville, KY01.2012
Bachelor of Science - Business Administration And Management
Midway University
Midway, KY01.2020
MBA - Business Administration And Management
Midway University
Midway, KY01.2023
Skills
- SAP Knowledge
- Communication
- Leadership
- Time management
- Problem solving
- Decision making
- Conflict resolution
- Active listening
- Strategic Thinking
- Achieving Goals
- Adaptability
- Team building
- Delegation
- Technical skills
- Attention to detail
- Customer Service
- Flexibility
- Integrity / Honesty
- Trainable
- Warranty Management
- Technical knowledge
- Policy Enforcement
- Operational Efficiency
Rewards
- Certified Nurse Assistant, 2006
- Values Recognition Award- Robotics Processing Automation for Finance, 2023, Corporate Team
Timeline
WARRANTY SUPERVISOR
A.O. Smith Corporation
04.2021 - Current
ACCOUNT RECEIVABLE TEAMLEAD
A.O. Smith Corporation
12.2019 - 04.2021
WARRANTY DEDUCTION CLERK
A.O. Smith Corporation
09.2014 - 12.2019
TECHNICAL SUPPORT TECHNICHIAN
A.O. Smith Corporation
03.2013 - 09.2014
Certification - Certified Nurse Assistant
Medical Institute of Technology
Associate of Applied Science - Medical Laboratory Technology
Hopkinsville Community College
Bachelor of Science - Business Administration And Management
Midway University
MBA - Business Administration And Management
Midway University
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