Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate

James Dame

Corona,CA

Summary

Outgoing Warranty Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

4
4
years of professional experience

Work History

Warranty Supervisor

ElDorado National
09.2022 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Warranty Administrator

ElDorado National
05.2019 - Current
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Maintained detailed service and customer records.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Gathered paperwork and contacted customers to book appointments.
  • Checked documentation for accuracy and validity on updated systems.

Education

Associate of Arts - Business Administration And Management

Azusa Pacific University
Azusa, CA
06.1982

Skills

  • Customer Retention
  • Industry Best Practices
  • Project Planning
  • Customer Experience
  • Service Quality
  • Customer Support Needs Assessment
  • Customer Satisfaction
  • Warranty Requirements
  • Warranty Claim Processing
  • Active Listening
  • Vendor Contracts
  • Client Meetings

Additional Information

Maintain Positive Key Customer Relationships

1. LACMTA -Daniel Surmenian, Anthony Mundan

2. Gardena - Victor Santos

3. VVTA - Dustin Stromberg

Vendor Network

Cummins Voith lift U Vapor Ventura MCC Safe Fleet (SEON)

Hexagon Agility IO Controls USSC Q Straint

Timeline

Warranty Supervisor

ElDorado National
09.2022 - Current

Warranty Administrator

ElDorado National
05.2019 - Current

Associate of Arts - Business Administration And Management

Azusa Pacific University

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James Dame