BRITTANEY SEGURA
Round Rock,TX
Summary
I am a proud mother of three beautiful children, happily married, and deeply committed to my family and my community in Round Rock, Texas. Being actively involved in my community has strengthened my appreciation for service, collaboration, and building meaningful connections with others. I am highly motivated, determined, and committed to excellence in everything I undertake, whether personally or professionally. When I am given a task or project, I take ownership of it and strive to complete it thoroughly, efficiently, and to the highest standard possible. I am straightforward, clear, and precise in my communication and approach to problem solving. I believe in addressing challenges directly, developing practical solutions, and preparing thoughtfully for future needs. I take pride in being dependable, proactive, and willing to put in the work necessary to achieve successful results. Above all, I value family, community, integrity, and continuous growth. I bring that same dedication and sense of responsibility to every opportunity and project I am fortunate enough to be a part of.
Overview
11
11
years of professional experience
Work History
Warranty Supervisor
Cody Pools
Round Rock
08.2019 - Current
- Oversaw daily operations for team of six across Austin, San Antonio, Houston, and greater Tampa areas, ensuring effective warranty management.
- Coordinated multiple tasks in fast-paced environment, directly contributing to improved client satisfaction.
- Supervised warranty claims process to ensure compliance with company policies.
- Trained staff on warranty procedures and customer service best practices.
- Coordinated with manufacturers to resolve warranty issues efficiently.
Overnight Audit Supervisor
Omni Hotel
Austin, TX
07.2015 - 08.2019
- Interviewed, hired, and trained staff; conducted performance evaluations, resolved issues, maintained open communication, and recommended disciplinary actions when necessary.
- Oversaw nightly audit processes to ensure accurate financial reporting.
- Performed functions of Night Auditors to provide coverage and ensure timely, accurate completion of work.
- Comply with attendance rules and be available to work on a regular basis.
- Executed various tasks as directed to support team objectives.
Education
Associate's Degree - Hospitality & Management
Texas State University
San MarcosHigh School -
Stony Point High School
Round RockSkills
- Warranty management
- Claims processing
- Team leadership
- Software proficiency
- Team leadership
- Customer service focus
- Conflict resolution
- Communication and written
- Customer service focus
Hobbies and Interests
- Reading: Love drama and Romance
- Learning languages: Spanish, mandarin, sign language
- Wellness: Dance, travel, hiking
- Music: Play the violin
Timeline
Warranty Supervisor
Cody Pools
08.2019 - Current
Overnight Audit Supervisor
Omni Hotel
07.2015 - 08.2019
Associate's Degree - Hospitality & Management
Texas State University
High School -
Stony Point High School