Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Britanny Quevedo

Leonia,NJ

Summary

Dedicated and customer-focused professional with experience at ShopRite, starting as a cashier and progressing to a Customer Service role. Skilled in handling customer inquiries, processing returns and exchanges, managing transactions, and providing information about company. Experienced in managing money, assisting with lottery sales, and selling regulated products such as cigarettes. Known for delivering excellent customer service, resolving issues efficiently, and ensuring a positive shopping experience for all customers. Bilingual in English and Spanish, offering enhanced communication skills to assist a diverse customer base.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ShopRite
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handling returns and exchanges for customer.

Education

Associate Degree in Business Administration - Business-related Fields

Bergen Community College
Paramus, NJ
05-2026

High School Diploma -

Leonia High School
Leonia, NJ
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Bilingual: Fluent in English and Spanish
  • Calm under pressure

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Customer Service Representative

ShopRite
05.2021 - Current

Associate Degree in Business Administration - Business-related Fields

Bergen Community College

High School Diploma -

Leonia High School
Britanny Quevedo