Britany Bruce
Cleveland
Summary
Dynamic sales professional with a proven track record at Arise, excelling in client relations and customer service. Adept at closing sales and resolving inquiries, I leverage strong product knowledge and adaptability to enhance customer satisfaction. Committed to continuous improvement, I thrive in fast-paced environments while maintaining accurate records and delivering exceptional support.
Overview
2018
2018
years of professional experience
Work History
Carnival Sales Agent
Arise
Remote
- Assisted customers with product inquiries and order placements.
- Provided exceptional service, resolving issues to enhance customer satisfaction.
- Collaborated with team members to improve sales strategies and approaches.
- Adapted quickly to new software tools for order processing and tracking.
- Maintained accurate records of customer interactions and transactions.
- Developed product knowledge to effectively address client needs and preferences.
- Executed daily tasks independently while ensuring compliance with company policies.
- Assisted call-in customers with questions and orders.
Call Agent
GC Services
Copperas Cove, TX
01.2017 - 04.2017
- Managed inbound calls to provide exceptional customer service and resolve inquiries promptly.
- Documented customer interactions accurately in CRM system to maintain detailed records.
- Assisted customers with account-related questions, ensuring clarity and understanding of services.
- Adapted quickly to changes in procedures, enhancing personal efficiency and service delivery.
- Utilized conflict resolution skills to address customer complaints effectively, maintaining satisfaction levels.
- Conducted follow-up calls to ensure issue resolution and reinforce positive customer relationships.
- Maintained knowledge of company policies and procedures to provide accurate information consistently.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Cashier
Brookshire Grocery
Diboll, TX
06.2014 - 11.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Balanced cash drawer at end of shifts to ensure accuracy in financial reporting.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Adhered to safety and sanitation guidelines, maintaining compliance with store standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Representative
Palis Royal
Livingston, TX
11.2013 - 03.2014
- Assisted customers with product inquiries and recommendations.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained up-to-date knowledge of product features and promotions.
- Contributed to team efforts by supporting inventory management tasks.
- Engaged in ongoing training to improve sales techniques and product knowledge.
- Stayed up-to-date with industry trends to position company as market leader.
Education
High School Diploma -
Pen Foster
Remote06-2014
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Adaptability to change
- Paperwork processing
- Closing sales
- Offering sales support
- Closing deals
- Customer service
- Product and service sales
- Sales expertise
- Product and service knowledge
- Sales closing
- Client service
- Upselling and cross selling
Timeline
Call Agent
GC Services
01.2017 - 04.2017
Cashier
Brookshire Grocery
06.2014 - 11.2014
Sales Representative
Palis Royal
11.2013 - 03.2014
Carnival Sales Agent
Arise
High School Diploma -
Pen Foster