Britany Burris
Gainesville,Georgia
Summary
Dynamic Certified Pharmacy Technician with extensive experience at various retail pharmacies, excelling in medication dispensing and insurance billing. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in problem-solving and team collaboration, ensuring efficient operations and compliance with pharmacy regulations. Committed to patient confidentiality and safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
On-Site Rx
Gainesville, GA
12.2019 - Current
- Processed prescription orders accurately to ensure timely fulfillment.
- Assisted pharmacists in medication preparation and dispensing procedures.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Educated patients on medication usage, side effects, and adherence strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Certified Pharmacy Technician
Walgreens
Gainesville, GA
05.2018 - 05.2020
- Processed prescription orders accurately to ensure timely fulfillment.
- Assisted pharmacists in medication preparation and dispensing procedures.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Educated patients on medication usage, side effects, and adherence strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician
Rite-Aid Pharmacy
Flowery Branch, GA
02.2016 - 05.2018
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring adequate stock of prescriptions and over-the-counter products.
- Processed prescription orders using pharmacy management software efficiently.
- Provided customer service by answering inquiries and resolving issues promptly.
Shift Manager
Rite-Aid Pharmacy
Flowery Branch, GA
01.2012 - 05.2016
- Supervised daily operations, ensuring adherence to safety protocols and pharmacy regulations.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Implemented workflow improvements, enhancing efficiency in prescription processing times.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Server
Vinny’s New York Pizza
Buford, GA
06.2010 - 05.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Managed order processing efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Education
High School Diploma -
East Hall High School
Gainesville, GA05.2009
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- Insurance billing
- Team collaboration
- Filling prescriptions
- Pharmacist support
- Prescription interpretation
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
Certification
PTCB
Timeline
Certified Pharmacy Technician
On-Site Rx
12.2019 - Current
Certified Pharmacy Technician
Walgreens
05.2018 - 05.2020
Pharmacy Technician
Rite-Aid Pharmacy
02.2016 - 05.2018
Shift Manager
Rite-Aid Pharmacy
01.2012 - 05.2016
Server
Vinny’s New York Pizza
06.2010 - 05.2012
High School Diploma -
East Hall High School