Britany Cantu
Brownsville,TX
Summary
Dynamic professional with a proven track record in customer service and cash management, honed across roles at IBC Bank and ACT. Excelled in resolving complex issues, enhancing client satisfaction, and managing secure transactions. Bilingual in Spanish, showcasing exceptional communication and time management skills. Demonstrates honesty and dependability in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Teller
IBC Bank
03.2024 - Current
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Counted, verified and handled bank deposits and armored car transactions.
Retail Sales Associate
Wave
05.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Call Center Representative
ACT
07.2023 - 02.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX06-2023
Skills
- Excellent time management skills
- Exceptional customer service
- Cash handling and management
- Positive
- Listening and comprehension
- Safe and vault operation
- Bilingual in Spanish
- Honest and dependable
Languages
Spanish
Native or Bilingual
Interests
- Homelessness Outreach
- Volunteer Work
- Fashion and Style
- Blogging/Vlogging
- I like trying new recipes and food trends
- I love involving myself with our church events!
- I love helping people & making them feel loved!
Timeline
Teller
IBC Bank
03.2024 - Current
Call Center Representative
ACT
07.2023 - 02.2024
Retail Sales Associate
Wave
05.2023 - 07.2024
High School Diploma -
Lopez Early College High School
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