Summary
Overview
Work History
Education
Skills
Timeline
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Britany Drake

Massillon

Summary


Experienced with overseeing stand operations and ensuring optimal performance. Utilizes team leadership and customer service to enhance overall efficiency and satisfaction. Track record of maintaining organized inventories and fostering positive environment.

Overview

7
7
years of professional experience

Work History

Stand Manager

Motley 7 Brew
05.2024 - Current
  • Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
  • Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
  • Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.

Shift Leader

Motley 7 Brew
09.2023 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

STNA

Legends Rehabilitation
01.2020 - 02.2022
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Barista

Starbucks
09.2018 - 12.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Esthetics License -

National Beauty College
Canton, OH
05-2023

High School Diploma -

Perry High School
Massillon, OH
05-2018

Skills

  • Health and safety compliance
  • Employee training
  • Scheduling and rostering
  • Store maintenance
  • Customer service
  • Positive attitude
  • Problem-solving
  • Attention to detail

Timeline

Stand Manager

Motley 7 Brew
05.2024 - Current

Shift Leader

Motley 7 Brew
09.2023 - 05.2024

STNA

Legends Rehabilitation
01.2020 - 02.2022

Barista

Starbucks
09.2018 - 12.2020

Esthetics License -

National Beauty College

High School Diploma -

Perry High School

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Britany Drake