Summary
Overview
Work History
Education
Skills
Timeline
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Britany Holmes

South Holland,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank of America
Chicago Ridge, IL
09.2022 - Current
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Built long-term relationships with customers by providing personalized service and support.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Processed maintenance, operations and correspondence for new and existing accounts.
  • Developed promotional strategies to attract new customers to the bank's products and services.

Loan Processing Clerk

Enova International
Chicago, IL
09.2020 - 03.2021
  • Reviewed loan applications and supporting documents to ensure accuracy of information and compliance with regulations.
  • Verified customer assets, income and employment status in accordance with bank guidelines.
  • Communicated with customers regarding loan approvals, denials and other inquiries.
  • Maintained accurate records of all loan transactions in database system.
  • Assisted customers with completing loan applications and other paperwork accurately.
  • Answered questions from customers about the terms of their loans and repayment options.
  • Responded promptly to customer requests and inquiries related to loans.
  • Ensured timely processing of customer payments including late fees if applicable.

Customer Service Representative

Enova International
Chicago, IL
08.2018 - 09.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Tinley Park High School
Tinley Park, IL
12-2014

Some College (No Degree) - Business Administration

Prairie State College
Chicago Heights, IL

Skills

  • Account Closings
  • Relationship Building and Management
  • Recordkeeping Requirements
  • Financial Advising
  • Financial Services
  • Cash Handling
  • Banking

Timeline

Relationship Banker

Bank of America
09.2022 - Current

Loan Processing Clerk

Enova International
09.2020 - 03.2021

Customer Service Representative

Enova International
08.2018 - 09.2020

High School Diploma -

Tinley Park High School

Some College (No Degree) - Business Administration

Prairie State College

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Britany Holmes