Britany Montgomery
Phoenix,AZ
Summary
Motivated and adaptable individual with a diverse background in customer service and healthcare program management. Known for strong interpersonal skills and reliability, ready to leverage expertise in client relations and appointment management to drive impactful results.
Overview
10
10
years of professional experience
Work History
Hair Braider
Self-Employed
Phoenix, Arizona
06.2019 - Current
- Created detailed hair braids using several techniques and styles.
- Collaborated with clients to identify preferred styles and personal preferences.
- Managed appointment scheduling to ensure timely service for clients.
- Maintained cleanliness of the workspace to create a tidy and organized environment for daily operations. and organized to support efficient daily work.
Program Coordinator
The Mentor Network- REM
Phoenix, Arizona
06.2016 - 06.2019
- Coordinated behavioral health programs addressing diverse community needs and enhancing accessibility.
- Led meetings with stakeholders to ensure alignment on program goals and objectives, fostering collaboration.
- Created training materials to enhance staff effectiveness in program implementation.
- Monitored compliance with state regulations and organizational policies.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
Education
High School Diploma -
Flagstaff High School
Flagstaff, AZ05-2010
Some College (No Degree) - Business Management
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Customer relationship management
- Client consultation
- Appointment scheduling
- Customer service
- Conflict resolution
- Process improvement
- Self motivation
- Staff training
- Time management
- Adaptability
- Team leadership
- Reliability
- Interpersonal skills
- Interpersonal skills
- Professionalism
- Interpersonal skills
- Team leadership
Timeline
Hair Braider
Self-Employed
06.2019 - Current
Program Coordinator
The Mentor Network- REM
06.2016 - 06.2019
High School Diploma -
Flagstaff High School
Some College (No Degree) - Business Management
Maricopa Community Colleges, South Mountain Community College