Britany Neal
Palm Coast
Summary
Proven in driving sales and enhancing customer relationships, I excel in multitasking and suggestive selling. Skilled in interpersonal communication and customer service, I consistently achieve targets by leveraging marketing expertise. My approach boosts client loyalty and satisfaction, contributing to significant business growth.
Overview
17
17
years of professional experience
Work History
Sales Representative
Flagler Land Management
07.2024 - Current
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Bartender
Scruffys
05.2022 - 11.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Finns
06.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Moonrise Brewery
03.2021 - 05.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Client Service Representative
Pace Analytical
01.2019 - 12.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Manager
Jason's Deli
11.2017 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
Bartender
Bungalow Joe's
01.2016 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Sales Associate
American Dream Home Improvement
12.2013 - 11.2016
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Call Center Representative
Active Network
07.2011 - 11.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Retail Sales Manager
Aldo Shoes
01.2008 - 04.2011
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Expanded Function Dental Assisting
International Business College
Indianapolis05-2009
High School Diploma -
Mt. Vernon High School
Fortville05-2007
Skills
- Outstanding Customer service
- Suggestive Selling
- Multitasking and Prioritization
- Professional Service Standards
- Marketing and Sales Experience
- Interpersonal communication skills
- Customer relationship building
Timeline
Sales Representative
Flagler Land Management
07.2024 - Current
Bartender
Finns
06.2024 - 09.2024
Bartender
Scruffys
05.2022 - 11.2024
Bartender
Moonrise Brewery
03.2021 - 05.2022
Client Service Representative
Pace Analytical
01.2019 - 12.2021
Manager
Jason's Deli
11.2017 - 12.2019
Bartender
Bungalow Joe's
01.2016 - 01.2018
Sales Associate
American Dream Home Improvement
12.2013 - 11.2016
Call Center Representative
Active Network
07.2011 - 11.2013
Retail Sales Manager
Aldo Shoes
01.2008 - 04.2011
Expanded Function Dental Assisting
International Business College
High School Diploma -
Mt. Vernon High School
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