Britany Rocio
Dallas
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
5
5
years of professional experience
Work History
Security Officer
USAPD
08.2024 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Examined doors, windows and gates to verify security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Officer
Metro One Loss Prevention
02.2024 - 08.2024
- Acted quickly during emergency situations to reduce opportunity for damage .
- Handled concerns related to access control procedures with exceptional service.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
Allied Universal Security Services
05.2021 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Co-op
05.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Lincoln Magnet High School
Dallas, TX06.2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Surveillance
- Access control
- Patrol operations
- FLUENT IN LANGUAGE
- Visitor tracking
- Access control management
- Metal detector operation
- Personnel screening
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Security Officer
USAPD
08.2024 - Current
Security Officer
Metro One Loss Prevention
02.2024 - 08.2024
Security Officer
Allied Universal Security Services
05.2021 - 10.2023
Customer Service Representative
Co-op
05.2020 - 04.2021
High School Diploma -
Lincoln Magnet High School
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