Britany Tilson
Indianapolis,IN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Med1 Solutions
Greenwood, IN
04.2015 - Current
- Handled inbound and outbound phone communications professionally.
- Addressed and cleared unpaid healthcare balances.
- Answered customer questions regarding account discrepancies or problems.
- Took billing calls, questions and concerns from patients and third party carriers.
- Received payments and posted amounts to customer accounts.
- Assisted in settlement negotiations and mediation preparations.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed credit card payments over the phone using secure encryption technology.
- Called insurance companies to follow-up on unpaid or rejected claims.
- Updated databases with new and modified customer data.
Education
MBA -
Indiana Wesleyan University
Marion, IN06-2026
GED -
Indiana University, Bloomington
Bloomington, IN12-2023
GED -
Ivy Tech Community College of Indiana
Indianapolis, IN12-2020
Skills
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Team collaboration
- Customer satisfaction measurement
- Active listening
- Data entry
- Staff training
- Account management
- Positive and professional
Timeline
Customer Service Representative
Med1 Solutions
04.2015 - Current
MBA -
Indiana Wesleyan University
GED -
Indiana University, Bloomington
GED -
Ivy Tech Community College of Indiana
Similar Profiles
Mary M. WardMary M. Ward
Lead Esthetician at Med1 AestheticsLead Esthetician at Med1 Aesthetics
Maicie LealMaicie Leal
STNA at Med1 CareSTNA at Med1 Care
Melinda`` AlmaguerMelinda`` Almaguer
CNA at Med1 CareCNA at Med1 Care
Candice ThomasCandice Thomas
Assistant Station Manager at SkyHop GlobalAssistant Station Manager at SkyHop Global
Jacquline LindsayJacquline Lindsay
Collections Agent at Sallie Mae Student Loan ServicesCollections Agent at Sallie Mae Student Loan Services