Britanya Jathan
Warren
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Spark
Warren, MI
01.2026 - Current
- Implemented process improvements that reduced delivery times and increased overall efficiency.
- Monitored inventory levels during deliveries, ensuring accurate reporting of discrepancies or issues encountered.
- Developed strong relationships with customers through effective communication and problem-solving skills.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Amazon
Sterling Heights, MI
09.2025 - 01.2026
- Navigated routes efficiently to ensure timely deliveries and enhance customer satisfaction.
- Operated delivery vehicles safely while adhering to all traffic regulations and company policies.
- Managed daily vehicle inspections to maintain operational readiness and safety compliance.
- Assisted in training new drivers on best practices for route navigation and customer service protocols.
- Coordinated with warehouse staff to streamline loading procedures, minimizing wait times at pickup locations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Deli Clerk
Kroger
Warren, MI
06.2024 - 09.2025
- Managed deli operations, ensuring product quality and compliance with health regulations.
- Assisted customers in selecting products, providing knowledgeable recommendations and exceptional service.
- Trained new employees on deli procedures and best practices for food safety.
- Streamlined inventory management processes to reduce waste and enhance product availability.
- Developed promotional displays to increase customer engagement and drive sales in the deli section.
- Collaborated with team members to maintain cleanliness and organization of the deli area.
- Implemented efficient slicing techniques, improving speed without compromising quality standards.
- Greeted customers at counter to fulfill requests and answer questions.
Self-Checkout Attendant/Customer Service Representative
Walmart
Warren, MI
08.2022 - 04.2023
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Doordash/Uber Partner
Doordash/Uber
Warren, MI
03.2019 - 07.2022
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Greenpond High
Montego Bay07.2015
Skills
Product Scanning
Payment Processing
Cash Handling
Policies and Procedures
Honest and Dependable
Issue and Complaint Resolution
Customer Service
Retail Sales Customer Service
Valid Driver's license
Customer service
Positive attitude
Safe driving
Attention to detail
Education and Training
other
Timeline
Delivery Driver
Spark
01.2026 - Current
Delivery Driver
Amazon
09.2025 - 01.2026
Deli Clerk
Kroger
06.2024 - 09.2025
Self-Checkout Attendant/Customer Service Representative
Walmart
08.2022 - 04.2023
Doordash/Uber Partner
Doordash/Uber
03.2019 - 07.2022
High School Diploma -
Greenpond High