British Pearson
Indianapolis,IN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care/Mental Health Technician
Assurance Health System
03.2024 - Current
- Perform scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
HOME HEALTH AIDE
Visiting Angels
01.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
ASSEMBLY LINE WORKER/ Transporter
Ford Motor Company
11.2019 - 06.2023
- Train new employees
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Reduced damages to transported vehicles by vigilantly inspecting each car for existing dents or scratches before and after transportation.
HOME HEALTH AIDE
Helping Hands Healthcare
02.2017 - 09.2019
- Assist clients with feeding, hygiene, medication, errands, housekeeping and companionship
ELGIBILITY SPECIALIST
Conduent
03.2017 - 03.2019
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Interviewed applicants and explained scope of different available benefits.
Training Ambassador/Associate
Amazon
11.2015 - 06.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Mentored new training ambassadors by sharing best practices and providing constructive feedback on their performance.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Audited and corrected discrepancies in inventory numbers.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
05.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
HOME HEALTH AIDE
Good Samaritan Healthcare
09.2014 - 03.2015
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
Business
Vincennes University
Vincennes, In08.2014
HONORS HIGH SCHOOL DIPLOMA -
Donald E. Gavit HS
Hammond, In06.2014
Skills
- Customer service skills
- Manufacturing and Warehouse experience
- Home Health Aide Training
- Quality Control
- Microsoft Programs
- Teamwork
- Leadership
- Behavioral health
- First Aid/CPR
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Care/Mental Health Technician
Assurance Health System
03.2024 - Current
HOME HEALTH AIDE
Visiting Angels
01.2024 - Current
ASSEMBLY LINE WORKER/ Transporter
Ford Motor Company
11.2019 - 06.2023
ELGIBILITY SPECIALIST
Conduent
03.2017 - 03.2019
HOME HEALTH AIDE
Helping Hands Healthcare
02.2017 - 09.2019
Training Ambassador/Associate
Amazon
11.2015 - 06.2018
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
05.2015 - 04.2016
HOME HEALTH AIDE
Good Samaritan Healthcare
09.2014 - 03.2015
Business
Vincennes University
HONORS HIGH SCHOOL DIPLOMA -
Donald E. Gavit HS
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