Britlee Pleasant
Englewood,NJ
Summary
Well-qualified Customer Service Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
Keller Williams
09.2016 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Party Planner/ Host
World Of Wings (WoW)
05.2012 - 07.2015
- Increased repeat business through strong relationships with clients and vendors.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
- Collaborated with various vendors to ensure seamless execution of events and timely delivery of services.
- Negotiated contracts with venues, caterers, and entertainment providers to secure advantageous terms for clients.
Shift Leader
Sunoco
08.2007 - 05.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Customer Service Representative
Macys
05.2007 - 05.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate Of Applied Science - Psychology
Bergen Community College
Paramus, NJ05.2009
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Works well independently
- Proficient in Microsoft Office
- Active New Jersey Real Estate License
Timeline
Real Estate Agent
Keller Williams
09.2016 - Current
Party Planner/ Host
World Of Wings (WoW)
05.2012 - 07.2015
Shift Leader
Sunoco
08.2007 - 05.2012
Customer Service Representative
Macys
05.2007 - 05.2009
Associate Of Applied Science - Psychology
Bergen Community College
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