Britnee Harding
Rogers,AR
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Passionate, hardworking, and ready to tackle the next opportunity with everything I have.
Overview
11
11
years of professional experience
Work History
Store Manager
Casey's General Store
Springdale, AR
08.2022 - 01.2024
- Make sure store ran smoothly, was always stocked and clean
- Made sure product was readily available
- Did scheduling, interviewing, hiring, corrective actions, and terminations
- Managed books daily, did money ordering, and payroll
- Kept accurate logs of counts for cigarettes, and alcohol
- Did order for store weekly.
Intermodal Appointment Specialist
J.B Hunt
12.2020 - 08.2022
- Communicated with local and global companies to ensure schedule of deliveries was still intact
- Scheduled around other deliveries at the railroad to make sure product was delivered in quality time.
Manager
Foghorns Bar and Grill
07.2018 - 11.2022
- Ran the food, made sure customers were satisfied and food was out in a timely manner
- Did books daily and payroll
- Ran bar, cooked, and did store order and inventory count.
Pre-K Teacher
Trucks and Tiaras Learning Center
Bentonville, AR
02.2015 - 09.2024
- Built and strengthened positive relationships with students, parents and teaching staff.
- Monitored student progress to ensure cooperation and growth.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Maintained records of student attendance and performance according to school policies.
- Implemented hands-on, play-based strategies for experiential learning.
- Participated in professional development activities to stay abreast of current trends in early childhood education.
- Adapted instructional techniques according to student learning styles and progress.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Integrated technology into lesson plans.
- Implemented strategies for managing challenging behaviors among students.
- Met with parents to discuss child behavior and academic progress.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Managed classroom materials and resources effectively to maximize instructional time.
- Utilized technology tools such as smart boards or tablets for teaching purposes.
- Assessed student progress through observation, documentation, and portfolio review.
Customer Service Manager
Walmart
Springdale, AR
06.2013 - 02.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Education
Diploma -
Associates in Applied Science -
Skills
- Operational Budgeting
- Loss Prevention
- Competitor Monitoring
- Employee Training
- Store Operations Oversight
- Talent Recruitment
- Promotional Planning
- Budget Administration
- Report Generation
- Payroll Management
- Customer Service Management
- Operations Management
- Project Management
- Team Development
- Retail Inventory Management
- POS Systems
- Revenue Generation
- Risk Management
- Supply Ordering
- Store Merchandising
- Shift Scheduling
- Order Management
- Partnership Building
- Staff Management
- Special Events
- Flexible Schedule
- Leading Staff Meetings
- Sales Strategies
- Reliable
- Inventory Control
- Sales Expertise
- Multitasking and Organization
- Database Management
- Operations
- Security System Monitoring
- Customer Relations
- Documentation and Reporting
- Team Leadership
- Bank and Safe Deposits
- Problem-Solving
- Accurate Cash Handling
- Friendly and Positive
- Inventory Management
- Inventory Oversight
- Opening and Closing Procedures
- Mathematical Aptitude
- Store Opening and Closing Procedures
- Customer Service
- Delegating Work
- Operations Oversight
- Culture Development
- Process Improvements
- Work Planning and Prioritization
- Advertising and Marketing
- Team Building and Leadership
- Recruiting and Hiring
- Sales Professional
- Vendor Management
- Product Merchandising
- Leadership Development
- Cash Management
- Performance Reviews
- Pricing Strategies
- Loss Prevention Procedures
- Outstanding Communication Skills
- Relationship Building and Management
- Sales Promotions
- Training and Mentoring
- Budgeting and Cost Control
- Shift Checklists
- Retail Merchandise Quality Standards
- Staff Supervision
- Employee Supervision and Motivation
- Employee Terminations
- Policies and Procedures
- Store Opening and Closing
Affiliations
- Reading
- Dancing
- Writing
- Singing
- Hiking
- Hockey Fan
Accomplishments
- Recognition for meeting the company wide goal 2 quarters in a row, regarding sales and customer experience
References
References available upon request.
Timeline
Store Manager - Casey's General Store
08.2022 - 01.2024
Intermodal Appointment Specialist - J.B Hunt
12.2020 - 08.2022
Manager - Foghorns Bar and Grill
07.2018 - 11.2022
Pre-K Teacher - Trucks and Tiaras Learning Center
02.2015 - 09.2024
Customer Service Manager - Walmart
06.2013 - 02.2015
Rogers Heritage High - Diploma,
Bryan University - Associates in Applied Science,