Britnei Thomas
Burlington,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Burlington Area YMCA
02.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Customer Service Associate
Lowes's Home Improvement
09.2018 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Copy and Print Associate
Staples
12.2015 - 07.2018
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Moved and lifted up to 25 pounds to complete stocking and maintenance tasks.
- Reduced customer wait time with effective multitasking and keen attention to detail.
- Troubleshooting printer issues resulted in reduced downtime.
- Maintaining a clean workplace contributed to an efficient working environment.
Production Worker/Machine Technician
Shear's Snack
01.2014 - 12.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Adjusted machines to increase productivity for runs.
- Troubleshot production issues and provided timely solutions.
Education
No Degree - Art Education
Southern Illinois University Carbondale
Carbondale, ILSkills
- Product Sales
- Service Upselling
- Issue Resolution
- Customer Service
- Product Recommendations
- Data Entry
- Time Management
- Excellent Communication
- Problem Solving
- Active Listening
- Goal Setting
- Telephone Etiquette
- Member Retention
Timeline
Member Service Representative
Burlington Area YMCA
02.2021 - Current
Customer Service Associate
Lowes's Home Improvement
09.2018 - 12.2020
Copy and Print Associate
Staples
12.2015 - 07.2018
Production Worker/Machine Technician
Shear's Snack
01.2014 - 12.2015
No Degree - Art Education
Southern Illinois University Carbondale
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