Britney Annas
Shalimar,FL
Summary
Reliable, dedicated professional with a proven track record of success in high-pressure environments. Consistently achieving and surpassing productivity. Strong focus on teamwork and contributing to overall business success.
Overview
8
8
years of professional experience
Work History
Merchandiser
Total Wine & More
Destin, FL
06.2025 - Current
- Ensured product availability and accuracy in inventory management.
- Engaged with customers to provide product information and recommendations.
- Built product displays and installed effective signage for merchandise.
- Verified shipment accuracy prior to shelf placement.
- Arranged prices and informative signage to enhance visual merchandising and promote items.
- Operated hand trucks and pallet jacks for efficient stock movement.
- Monitored stock levels and replenished supplies as needed.
- Managed online orders efficiently to ensure timely fulfillment and delivery.
- Supported teammates with routine tasks during high-demand times.
Bartender
High House Billiards
Cary, North Carolina
03.2024 - 05.2025
- Created cocktails following bar recipes and provided service for wine, draft, and bottled beer.
- Ensured cleanliness and organization of bar area consistently throughout shifts.
- Assisted in setting up the bar for service shift.
- Established collaborative relationships with coworkers through proficient communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Verified identification cards to confirm age before serving alcoholic beverages.
- Monitored bar tabs and transferred open tabs during shift change.
- Refilled ice bins and coolers during shift.
Shift Lead
Weaver Street Market
Chapel Hill, NC
03.2023 - 05.2025
- Managed customer inquiries and complaints through effective communication skills.
- Executed opening and closing procedures including alarm system activation and money counting.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Guided new employees through company policies, procedures, and job functions.
- Delegated tasks to employees and monitored activities and task completion.
- Processed cash, credit, and digital payments through point-of-sale system.
- Arranged merchandise and stocked shelves to enhance store presentation.
- Processed receipts, refunds, credits, and customer change
Assistant Customer Service Manager
Harris Teeter
Chapel Hill, North Carolina
10.2019 - 03.2023
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coordinated with management to implement customer satisfaction strategies, enhancing service quality.
- Developed and trained new team members to improve productivity levels, accuracy rates, and positive customer engagement.
- Conducted performance reviews for customer service and front end staff, providing actionable feedback for improvement.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Recorded financial data in Excel spreadsheets and oversaw inventory management.
- Developed cross-training programs, ensuring continuity of priority task completion amid personnel absences.
- Managed customer transactions promptly and precisely at a busy retail location.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Host/Server
Kickback Jack's
Durham, North Carolina
09.2018 - 11.2019
- Greeted and seated guests promptly in a welcoming environment.
- Took and processed customer orders accurately and efficiently.
- Delivered exceptional customer service to enhance guest satisfaction.
- Executed opening and closing responsibilities including preparation of dining area and replenishment of supplies.
- Operated POS terminals to process orders, split bills, and calculate totals.
- Collaborated with kitchen staff on customer allergies and special requests.
- Recommended desserts, appetizers, and specialty drinks to increase sales.
- Coordinated reservations and to-go orders to improve operational efficiency for guests and restaurant.
Education
High School Diploma -
Person High School
Roxboro, NC06-2018
Skills
- Inventory Management
- Stock Replenishment
- POS Systems
- Customer Service
- Problem-Solving Abilities
- Adaptability
- Dependability
Timeline
Merchandiser
Total Wine & More
06.2025 - Current
Bartender
High House Billiards
03.2024 - 05.2025
Shift Lead
Weaver Street Market
03.2023 - 05.2025
Assistant Customer Service Manager
Harris Teeter
10.2019 - 03.2023
Host/Server
Kickback Jack's
09.2018 - 11.2019
High School Diploma -
Person High School