Britney Arevalo
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Always willing to learn.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative & Office Team Lead
Simplex Group
Commerce
08.2020 - 10.2025
- Resolved customer inquiries through multiple communication channels.
- Assisted customers with product selection and service recommendations.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service processes and workflows.
- Trained new staff on company policies and customer service best practices.
- Handled escalated issues to ensure customer satisfaction and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided feedback to management on customer trends and service challenges.
- Managed office supplies and inventory to ensure efficient operations.
- Coordinated schedules and appointments for executives and team members.
- Handled incoming calls and inquiries, directing them to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Administered drug tests following established protocols and regulatory guidelines.
- Maintained accurate records of all test results and participant information.
- Collected samples using proper techniques to prevent contamination or tampering.
- Ensured compliance with safety standards during all testing procedures.
- Coordinated scheduling of testing appointments for various clients and organizations.
- Led daily operations to enhance team productivity and workflow efficiency.
- Responded promptly to customer inquiries via phone or email while maintaining a high level of professionalism.
- Resolved conflicts between employees by implementing disciplinary actions when necessary.
After-School Program Leader
After School All Stars
Los Angeles
07.2019 - 08.2020
- Led group activities to promote teamwork and social skills among students.
- Developed engaging lesson plans aligned with program goals and student interests.
- Facilitated communication between parents, teachers, and community partners for support.
- Monitored student behavior, providing guidance to encourage positive interactions.
- Resolved conflicts among students, fostering a respectful and inclusive atmosphere.
- Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
- Assisted with homework assignments, projects, and tests.
- Attended professional development seminars related to youth programming best practices.
- Communicated suspicious or dangerous behavior to school administration and parents.
Cleaning Crew Member
Jazz It Up
Santa Monica
10.2018 - 07.2019
- Cleaned and sanitized various areas to maintain a welcoming environment.
- Operated cleaning equipment and tools to ensure effective service delivery.
- Managed inventory of cleaning supplies to support operational needs.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Conducted routine inspections to identify maintenance needs and cleanliness standards.
- Responded promptly to requests for additional cleaning services during events.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Provided excellent customer service when interacting with customers or colleagues.
- Maintained janitorial closets in a clean, organized manner.
- Washed dishes by hand or loaded dishwashers for washing.
Education
Bachelor of Arts - Criminal Justice
California State University, Los Angeles
Los Angeles, CA 08.2024 - 06.2026
Associate of Arts - Administration of Justice
East Los Angeles College
Monterey Park, CA 08.2019 - 06.2024
Bell Gardens High School
Bell Gardens, CASkills
- Conflict resolution
- Case management
- Community outreach
- Customer service
- Team collaboration
- Data entry
- Microsoft outlook
- Problem-solving
- Documentation
- Office equipment proficiency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Bachelor of Arts - Criminal Justice
California State University, Los Angeles
08.2024 - 06.2026
Customer Service Representative & Office Team Lead
Simplex Group
08.2020 - 10.2025
Associate of Arts - Administration of Justice
East Los Angeles College
08.2019 - 06.2024
After-School Program Leader
After School All Stars
07.2019 - 08.2020
Cleaning Crew Member
Jazz It Up
10.2018 - 07.2019
Bell Gardens High School