Summary
Overview
Work History
Education
Skills
Timeline
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Britney Bruch

Kelley,IA

Summary

Dynamic professional with a proven track record at Boone Bank & Trust Co., excelling in document review and customer service. Skilled in the Microsoft Office Suite, adept at financial assessments, and fostering positive relationships. Demonstrated ability to enhance workflow efficiency and quality control, achieving significant improvements in service delivery and compliance.

Overview

7
7
years of professional experience

Work History

Loan Processor

Boone Bank & Trust Co.
08.2024 - Current
  • Reviewed loan applications for accuracy by verifying necessary documentation.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.

Center Supervisor

BioLife Plasma Services
10.2020 - 08.2024
  • Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
  • Implemented quality control measures to ensure the highest level of service for donors..
  • Fostered a positive work environment through effective leadership skills and clear communication with employees.
  • Trained new staff on operational processes, customer service standards, and safety protocols.

Direct Support Professional

Opportunity Living
Lake City, IA
08.2018 - 09.2020
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided guidance and support to ensure safety of individuals served.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Education

Associate of Science - Accounting Specialist

Des Moines Area Community College
Ankeny, IA
08-2024

Associate of Arts -

Des Moines Area Community College
Ankeny, IA
08-2021

Skills

  • Document review
  • Customer service
  • Proficient in the Microsoft Office Suite
  • Financial assessment
  • Data entry
  • Teamwork and collaboration

Timeline

Loan Processor

Boone Bank & Trust Co.
08.2024 - Current

Center Supervisor

BioLife Plasma Services
10.2020 - 08.2024

Direct Support Professional

Opportunity Living
08.2018 - 09.2020

Associate of Science - Accounting Specialist

Des Moines Area Community College

Associate of Arts -

Des Moines Area Community College

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Britney Bruch