Aulisa Audain
Owings Mills,MD
Summary
Proven achiever in streamlining loan processing and data management for Robert Half, enhancing data accuracy by over 80%. Expert in database management and interpersonal communication, I excel in regulatory compliance and customer relations, ensuring seamless operations and superior client service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented [Loan Processor] with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Loan Processor
Robert Half (Baltimore City Dept. Homeownership)
01.2024 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Knowledge of Microsoft Office programs.
- Knowledge of basic arithmetic skills.
- Ability to obtains and analyze facts relative to making judgments concerning eligibility status.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Data Entry Specialist
Robert Half (Morgan State University)
01.2021 - 01.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
- Conducted audits of existing data entry processes.
- Verified data files prior to entry to maintain high data accuracy.
Administrative Assistant
Associated Administrators LLC
02.2015 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors..
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate of Science - Mortuary Science
The Community College of Baltimore County
Catonsville, MDSkills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- Document Review
- Deadline Management
- Attention to Detail
- Processing procedures
- Customer Service
- Financial document review
- Application Review
- Loan Closing
- Client Data Gathering
- Interpersonal Communication
Timeline
Loan Processor
Robert Half (Baltimore City Dept. Homeownership)
01.2024 - Current
Data Entry Specialist
Robert Half (Morgan State University)
01.2021 - 01.2024
Administrative Assistant
Associated Administrators LLC
02.2015 - 12.2020
Associate of Science - Mortuary Science
The Community College of Baltimore County
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