William Rogers-Owens
Baltimore,MD
Summary
Determined Outreach Worker with data entry and customer service experience working with various age groups in the community and customer/clients. Adept at comprehensive assistance and day-to-day advocacy with knowledge of budgeting and government programs and sale approaches toward city resident health plans. Successful at creating personal relationships with clients and community members In a team-oriented approach.
Overview
6
6
years of professional experience
Work History
Sales Associate Vendor
Baltimore City Health Dept/ United Healthcare
Baltimore , MD
2022.10 - Current
- Created plans for selling health insurance and premium health coverage plans to city workers.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features of different plans and benefits for customers' needs.
- Professionally handled customer complaints.
- Developed promotional strategies to increase sales volume.
Outreach Worker Part-Time
Mayor's Office Of Children & Family Success
Baltimore , MD
2022.03 - 2022.10
- Assisted City Residents and communities with applying for home energy programs at local low-income area shopping centers, malls, medical centers, social service locations, and public domains and offer and extend resource service Information around home energy programs offered by MD department of human services.
- Called local residents, targeted toward DHS programs, and informed on rights and responsibilities on bill assist and energy assistance programs.
- Initiated contact with potential clients through phone calls, emails, and home visits and various work locations
Health & Safety Coordinator
Kennedy Services
Baltimore , MD
2021.03 - 2022.02
- As a Health and Safety Coordinator, I managed managed school's testing programs supporting the schools with health screenings, supervision of the wellness room, and other essential health and safety functions for school settings during school return with Baltimore City Public Schools.
Census Enumerator
US Census Bureau
Baltimore , MD
2020.08 - 2020.10
- As a census bureau enumerator I canvassed from different houses and neighborhoods In Baltimore City geographic areas collecting and capturing assigned demographic data for the purpose of completing the 2020 Census with In the Baltimore region for the apportionment of the the current population.
Start On Success Intern
Johns Hopkins Hospital
Baltimore , MD
2020.01 - 2020.03
- Completed customer service tasks by helping patients In the Hospital outpatient clinic
- The customer service roles where logging patients in the hospital visitor system, directing patients to the right correct office/suite, answering questions at the front desk as well as answering calls and emails with patient Interactions.
City Council Page
MYLAW
Baltimore , MD
2018.10 - 2019.05
- Council Page responsibilities are assisting the City Council and staff members
- Preparing legislative documents, attending committee meetings
- Page(s) gains work experience and learns about the Baltimore's bicameral legislative system and how that system works for Baltimore residents while helping assist during In office and at hearings.
VSP Intern
Sinai Hospital, Lifebridge Health
Baltimore , MD
2018.09 - 2018.11
- Provided assistance to patients In the outpatient clinic
- Answered phone calls
- Schedule reservations for patients for rides home
- Helping Individual patients navigate the outpatient building.
Education
Associate of Applied Science -
Allied Health (Medical Assisting & Phlebotomy
Baltimore, MD2024-06
CPR, AED -
Basic Life Support
Baltimore, MD01.2021
Certificate Of Achievement In National Security -
Envision (National Youth Leadership Forum)
Vienna, VA06.2016
Skills
- Critical thinking
- Flexible
- Clerical
- Data Management
- High-energy attitude
- Communication
- Engagement/ collaboration
References
References available upon request.
Timeline
Sales Associate Vendor
Baltimore City Health Dept/ United Healthcare
2022.10 - Current
Outreach Worker Part-Time
Mayor's Office Of Children & Family Success
2022.03 - 2022.10
Health & Safety Coordinator
Kennedy Services
2021.03 - 2022.02
Census Enumerator
US Census Bureau
2020.08 - 2020.10
Start On Success Intern
Johns Hopkins Hospital
2020.01 - 2020.03
City Council Page
MYLAW
2018.10 - 2019.05
VSP Intern
Sinai Hospital, Lifebridge Health
2018.09 - 2018.11
Associate of Applied Science -
Allied Health (Medical Assisting & Phlebotomy
CPR, AED -
Basic Life Support
Certificate Of Achievement In National Security -
Envision (National Youth Leadership Forum)
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