Brandie Bennett
Baltimore,MD
Summary
A reliable, goal-oriented, diligent and experienced Customer Service Professional with over five years of experience in security administration and customer care. An unwavering commitment to consistently prioritize the needs of the customers. Instrumental in executing knowledge of security procedures, emergency/ surveillance response. Effective at emphasizing collaboration and productivity to exceed daily objectives. Looking forward to utilizing and enhancing my wide range of skills through obtaining a position which offers growth and advancement opportunities.
Overview
7
7
years of professional experience
Work History
Family Investment Specialist II
Baltimore City Dept. of Social Services
Baltimore, MD
10.2022 - Current
- Must answer a minimum of 40 incoming calls daily, interact with the customers, analyze information by utilizing knowledge of the Customer Service Handbook, program policies, procedures, and regulations and systems
- Log into CSC DHS/Director's Google File each day by the start of work shift, locate your assignments for the day, process all assigned work
- Provide customer service to both internal and external customers that meet or exceed the standards set by the Department
- Perform case management activities through use of all systems and tools available to the agency, organization of materials and program knowledge to support accurate and timely assistance to the customers
Security Guard
Allied Universal
Baltimore, MD
04.2020 - 04.2021
- Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Answered alarms and investigate disturbances and locked doors and gates of entrances and exits to secure buildings
Customer Service Representative
COPS Monitoring
Baltimore, MD
03.2019 - 11.2019
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Ensured follow up with customers and executed when needed
Security Guard
Johns Hopkins
Baltimore, MD
07.2017 - 09.2018
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrence
- Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Answered alarms and investigate disturbances
Education
Certificate - Career Development
Community College of Baltimore County
Baltimore, MD03.2020
High School Diploma - General Studies
Milford Mill Academy
Milford Mill, MD06.2012
Skills
- Complaint Investigations
- Order Processing
- Phone Connector (Audio)
- Microsoft Office Programs
- Time Management
- Writing Skills
- Interpersonal Skills
- Communication Skills
- Customer Service Skills
- Information Interpretation
- Problem Solving Skills
References
References Given Upon Request
Timeline
Family Investment Specialist II
Baltimore City Dept. of Social Services
10.2022 - Current
Security Guard
Allied Universal
04.2020 - 04.2021
Customer Service Representative
COPS Monitoring
03.2019 - 11.2019
Security Guard
Johns Hopkins
07.2017 - 09.2018
Certificate - Career Development
Community College of Baltimore County
High School Diploma - General Studies
Milford Mill Academy
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