Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Britney Chapman

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Team Lead

Tele Tech
03.2022 - 08.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Customer Service Specialist

Activus Connect
04.2019 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating over 50% through proactive one-call resolutions of customer issues.

Recruiter

People Link Staffing
10.2015 - 04.2019
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Skills

  • Technical proficiency
  • Microsoft Office Suite, SAP, Google Applications
  • Hiring and training
  • 50 WPM Typist
  • CRM Software

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Team Lead

Tele Tech
03.2022 - 08.2023

Customer Service Specialist

Activus Connect
04.2019 - 03.2022

Recruiter

People Link Staffing
10.2015 - 04.2019

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Britney Chapman