BRITNEY CRUM
Corinth,Mississippi
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Investigative Specialist
State of Tennessee
Jackson, TN
01.2024 - Current
- Provided detailed reports on the progress of ongoing investigations promptly, enabling clients to make informed decisions regarding their cases.
- Ensured adherence to legal guidelines during investigations by staying updated on relevant laws and regulations.
- Enhanced investigative efficiency by conducting thorough background checks and analyzing financial records.
- Utilized advanced technological tools effectively in gathering essential evidence that strengthened case resolutions.
Parole Officer
State of Tennessee
Jackson, TN
07.2023 - 01.2024
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
DCS Case Manager
State of Tennessee
Selmer,TN
01.2023 - 07.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Production Team Member
AlumaForm
Walnut, MS
07.2022 - 01.2023
- Supported shipping team by quickly moving finished product between work stations and packing lines.
- Followed strict safety protocols when dealing with hazardous materials.
- Set up, operated and maintained production machinery.
- Incorporated new directions smoothly to continuously improve production team performance and output.
Remote Customer Service Representative
Start New Financial
Grand Rapids, MI
03.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Lead
AlumaForm
Walnut, MS
04.2020 - 03.2022
- Coached team members in techniques necessary to complete job tasks.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Manager
FastFuels
Corinth, MS
01.2015 - 01.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Arts - Sociology
University Of Arizona Global Campus
Skills
- P>Quality assurance
- P>Problem-Solving
- P>Excellent Communication
Timeline
Investigative Specialist
State of Tennessee
01.2024 - Current
Parole Officer
State of Tennessee
07.2023 - 01.2024
DCS Case Manager
State of Tennessee
01.2023 - 07.2023
Production Team Member
AlumaForm
07.2022 - 01.2023
Remote Customer Service Representative
Start New Financial
03.2022 - 07.2022
Team Lead
AlumaForm
04.2020 - 03.2022
Assistant Manager
FastFuels
01.2015 - 01.2018
Bachelor of Arts - Sociology
University Of Arizona Global Campus