Britney Curtis
Jonesboro,GA
Summary
Results-driven executive leader with extensive expertise in quality assurance, operations, and nonprofit management. Proven ability to enhance organizational performance through strategic planning, financial oversight, and team development. Recognized for optimizing workflows and ensuring regulatory compliance while driving efficiency and continuous improvement. Demonstrates exceptional leadership and stakeholder engagement skills, successfully transforming challenges into opportunities that significantly impact growth and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
President/Chairman & Executive Director
Remote Mom Boss
12.2024 - Current
- Leadership & Governance: Oversee strategic direction, preside over board meetings, and ensure organizational alignment with mission and goals
- Strategic Planning: Guide the board in setting and reviewing long-term objectives and key initiatives
- Board Development: Recruit, mentor, and foster engagement among board members
- Operational Management: Direct daily operations, including program execution, staff supervision, and compliance with policies
- Financial Oversight: Develop and monitor budgets, approve transactions, and ensure fiscal responsibility
- Fundraising & Development: Lead grant applications and donor relations efforts to secure funding and sustainability
- Public Relations & Stakeholder Engagement: Serve as a primary representative, building partnerships and advocating for the organization's mission
- Performance Reporting: Provide data-driven reports to the Board of Directors on programs and financial health
Interoperability Specialist
State Road & Tollway Authority
Atlanta, GA
04.2024 - 01.2025
- Managed and resolved complex customer inquiries across multiple communication channels while ensuring compliance with agency policies
- Conducted in-depth research on violation notices, financial discrepancies, and disputes, delivering accurate resolutions.
- Developed documentation for financial transactions and reconciliation reports to support financial oversight
- Provided technical support within the Interoperability Services Unit, collaborating across departments to enhance operational efficiency.
HR Generalist (Remote)
In Their Shoes LLC
01.2019 - 11.2024
- Established and enforced HR policies to enhance onboarding efficiency and employee experience
- Spearheaded compliance tracking, earning the “Golden Standard” award for excellence
- Conducted recruitment data analysis to optimize hiring practices and workforce planning
Customer Service Manager (Remote)
ADT Security Services
08.2020 - 02.2024
- Spearheaded quality control measures to enhance customer satisfaction and issue resolution
- Managed remote teams, conducted training, and optimized performance management strategies
- Improved customer engagement and retention through proactive service methodologies
Quality Assurance Specialist
TTEC (Verizon)
03.2018 - 08.2020
- Drove quality improvements by identifying process gaps, designing corrective actions, and ensuring adherence to internal control protocols
- Conducted annual audits and quality assessments, documenting findings and recommendations to optimize operational efficiency
- Analyzed trend data to enhance governance practices, collaborated with management to develop and implement an annual audit plan
Quality Associate
The Auto Club (AAA)
09.2015 - 10.2019
- Conducted quality inspections, documented non-conformities, and led cross-functional teams to address quality issues promptly
- Performed risk assessments, developing and updating Standard Operating Procedures (SOPs) to align with regulatory standards
- Facilitated quality meetings, shared insights on trends in quality metrics, and implemented preventive measures to maintain high standards
Customer Service Lead
Aspire (American Express)
02.2016 - 03.2018
- Managed a team with a 92% adherence rate, facilitating training sessions, performance reviews, and daily scheduling for enhanced team efficiency
- Oversaw escalated customer accounts, providing solutions to retain client loyalty and build strong relationships with high-value customers
- Directed collections activities, implementing proactive strategies to recover overdue payments while maintaining customer rapport
Education
Bachelor of Science - Business Administration – Management
Western Governors University
11-2024
Skills
- Board Development
- Strategic Planning
- Compliance
- Accountability
- Financial Oversight
- Policy Implementation
- Process Optimization
- Data Analysis
- Regulatory Compliance
- Performance Evaluation
- Community Engagement
- Fundraising
- Donor Cultivation
- Microsoft Office Suite
- Salesforce
- CRM Software
- Excel
- Tactical implementation
- Financial leadership
- Regulatory compliance
- Financial planning
- Budget management
- Team leadership
- Financial administration
- Program oversight
- Project management
- Business planning
- Financial management
- Negotiation
- Leadership team building
- Talent recruitment
- Remote team management
Certification
- PHR Training, The Auto Club (AAA), 2015
- Certified Peer Support Specialist, County of Los Angeles, 2014
- Certified Medical Assistant, Charter College, 2011
- Electrocardiography & Phlebotomy Training, 2011
Timeline
President/Chairman & Executive Director
Remote Mom Boss
12.2024 - Current
Interoperability Specialist
State Road & Tollway Authority
04.2024 - 01.2025
Customer Service Manager (Remote)
ADT Security Services
08.2020 - 02.2024
HR Generalist (Remote)
In Their Shoes LLC
01.2019 - 11.2024
Quality Assurance Specialist
TTEC (Verizon)
03.2018 - 08.2020
Customer Service Lead
Aspire (American Express)
02.2016 - 03.2018
Quality Associate
The Auto Club (AAA)
09.2015 - 10.2019
Bachelor of Science - Business Administration – Management
Western Governors University
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