Britney Derickson
Papillion,NE
Summary
Discreet and detail-oriented administrative assistant with a demonstrated success in driving complex and time sensitive administrative workflow to successful completion. Leveraging word and data processing tools to draft and managed administrative reports that facilitate business operations.
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support.
Overview
12
12
years of professional experience
Work History
Dispatcher Coordinator
ARS Heating And Cooling
Bellevue, NE
01.2025 - Current
- Receive incoming service requests via phone, email, or work order system.• Dispatch HVAC technicians to job sites based on location, skill level, and job priority.• Schedule and coordinate daily service routes for technicians.• Communicate with customers to confirm appointments, provide updates, and handle rescheduling as needed.• Maintain accurate records of service calls, technician availability, and job completion.• Track job progress and follow up with technicians to ensure deadlines and service standards are met.• Assist with ordering parts, processing work orders, and closing out completed jobs.• Provide administrative support to the service department as needed•inbound calling
- Oversaw communications within assigned territories.
- Identified locations and needs of callers to accurately send assistance.
- Investigated and resolved customer and vendor issues to retain business.
- Developed strategies for improving efficiency within the dispatch department.
- Provided timely updates to customers regarding their orders or requests.
- Worked with routing specialists, route managers and service department to optimize routes.
Customer Service Representative
Fidelity Investments
Papillion, USA
10.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Administrative Assistant (part-time)
Property management LLC
Omaha, USA
01.2021 - 01.2023
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
Materials manager assistant
Lakeside Hospital
01.2019 - 09.2020
- Order and managed surgical supplies
- Ordered tissue and other important materials for surgeries in a timely manner
- Input all medicines and supplies into data base for hospital
Youth Leader
YMCA
Omaha, USA
10.2014 - 07.2015
- Organized activities that developed children's physical, emotional and social growth
Para Professional
Indian Hill Elementary
Omaha, USA
08.2013 - 07.2015
- Collaborated daily with the teachers to help keep activities running smoothly
Education
High School Diploma - Music
Bellevue West High School
Bellevue, NE01.2011
Indiana Bible College
Indianapolis, INSkills
- Dispatch coordination
- Service scheduling
- Job prioritization
- Route optimization
- Administrative support
- Data entry
- Customer service
- Analytical thinking
- Organizational skills
- Documentation and reporting
- Multitasking
- Prioritizing calls
Personal Information
Title: Administrative Assistant
Timeline
Dispatcher Coordinator
ARS Heating And Cooling
01.2025 - Current
Customer Service Representative
Fidelity Investments
10.2022 - Current
Administrative Assistant (part-time)
Property management LLC
01.2021 - 01.2023
Materials manager assistant
Lakeside Hospital
01.2019 - 09.2020
Youth Leader
YMCA
10.2014 - 07.2015
Para Professional
Indian Hill Elementary
08.2013 - 07.2015
High School Diploma - Music
Bellevue West High School
Indiana Bible College