Britney Grandison
Tetra Tech
Ocoee,FL
4
years of professional experience
Seasoned Eligibility Specialist with expertise in eligibility review, compliance auditing, and quality assurance across federal and local recovery programs. Recognized for organizational precision, compassionate client support, and regulatory compliance, ensuring accurate determinations and streamlined case management. Skilled in collaborating with diverse stakeholders to deliver efficient, empathetic service during crisis and recovery efforts.
Work History
Eligibility Specialist / Administrative Support
7 Months- Managed high-volume inbound calls from individuals impacted by wildfires, guiding them through relief applications and resources.
- Assisted callers with completing required forms, verifying information, and ensuring documentation accuracy for case processing.
- Delivered administrative support including accurate record-keeping, data entry, and onboarding coordination.
- Supported executive staff with scheduling and training logistics while maintaining confidentiality of sensitive information.
- Documented all interactions in CRM platforms, ensuring compliance with audit and reporting standards.
- Trained staff on eligibility requirements and policies.
- Enhanced efficiency in the review process by proactively identifying potential issues and developing solutions.
- Los Angeles Fires Project
- Remote
Quality Analyst
1 Year- Reviewed 25+ cases daily to ensure applicant eligibility.
- Developed QA procedures, checklists, and job aids to reduce errors.
- Produced detailed quality reports for leadership decision-making.
- Arizona HAF/Hurricane Ian
- Remote
Quality Analyst
1 Year 7 Months- Reviewed 30+ cases daily to ensure program requirements were met.
- Created and maintained QA documentation and procedures.
- Provided detailed reports on quality metrics to senior management.
- Iowa Recruitment & Retention Program
- Remote
Eligibility Specialist / QA Analyst
8 Months- Conducted eligibility determinations for rent relief programs.
- Ensured compliance with federal/state regulations and processed certified documents.
- Enhanced client satisfaction through clear communication and dispute resolution.
- Texas Rent Relief
- Remote
Education
Associate of Science - Developmental Psychology
Skills
Eligibility Review
Compliance Auditing
Quality Control
Document Verification
Application Assessment
Data Management
Customer Service
Training & Development
Decision-Making
Problem Resolution
Organizational Skills
Data Evaluation
Timeline
Eligibility Specialist / Administrative Support
Tetra Tech
11.2024 - 06.2025Read More
Quality Analyst
Tidal Basin
09.2023 - 09.2024Read More
Quality Analyst
Tetra Tech
02.2022 - 09.2023Read More
Eligibility Specialist / QA Analyst
Tetra Tech
04.2021 - 12.2021Read More
Seminole State College of Florida
Associate of Science from Developmental Psychology
Read More