Emily Sutton

Detail-oriented and highly organized Intake Specialist and Legal Assistant with 2 years of experience in providing efficient administrative support within legal offices. Proven expertise in client intake, data management, case preparation, and ensuring smooth communication between clients and attorneys. Skilled in managing sensitive information and multitasking in a fast-paced environment while maintaining confidentiality and compliance with legal standards.

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• Legal Research & Documentation
• Client Intake & Case Management
• Legal Terminology & Procedures
• Appointment Scheduling & Client Communication
• Document Review & Filing
• Case Management Software (e.g., Clio, MyCase)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong Organizational Skills

Dedicated and results-driven Customer Service Representative with 2 years of experience in a high-volume call center environment. Adept at providing exceptional customer service, resolving inquiries, and managing a large volume of calls while maintaining high levels of customer satisfaction.

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• High-Volume Call Management
• Customer Relationship Management
• Troubleshooting & Problem Resolution
• Active Listening & Communication
• Conflict Resolution & De-escalation
• Time Management & Multitasking
• Data Entry & Record Maintenance

Motivated Customer Service Representative with 1 year of experience providing exceptional service in a fast-paced environment. Skilled in handling customer inquiries, resolving issues, and maintaining high satisfaction levels.

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• Customer communication (phone, email, live chat).
• Problem Resolution and Conflict Management
• Active Listening & Empathy
• Time Management & Multitasking
• Data Entry & Record Maintenance
• Positive Attitude & Teamwork