Britney Grant
Gadsden,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Clerk/Cashier
CONCORD CUSTOM CLEANERS
Gadsden, Alabama
06.2018 - Current
- Write up customers’ orders, and tag in clothes and bag orders
- Press shirts
- Generated daily reports of sales activity for management review.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Developed organizational filing systems for confidential customer records and reports.
- Prepared deposits according to established procedures.
- Answered telephones, directed calls, and took messages.
- Communicated with customers and employees to answer questions or explain information.
- Resolved discrepancies between invoices and purchase orders quickly.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer orders promptly and accurately.
- Delivered messages and ran errands.
- Operated cash register to process cash, check, and credit card transactions.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Remote Customer Service Representative
U-Haul
05.2022 - 11.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assistant Manager
Check into Cash
Gadsden, Alabama
03.2017 - 05.2018
- Assumed the responsibilities of the center in the absence of the Store Manager
- I maximized customer satisfaction with exceptional customer service and a friendly environment
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records
- Researched, calmed, and quickly resolved customer conflicts to prevent loss of key accounts
- Assisted in the managing of the company database and verified, edited, and modified member information
- Assisted customers with store operations, products, promotions, and orders over the phone.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Maintained up-to-date knowledge of company products and services.
- Answered 20-30 calls per shift to assist with customer questions and concerns.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Shift Supervisor
CVS Pharmacy
Attalla, Alabama
04.2011 - 03.2017
- Control use of register keys, securing door keys, and safe combinations
- Control use of employee discount cards for register management functions
- Execute locking of safe and setting of alarms when closing the store
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Addressed any issues that arose during the shift in a proactive manner.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to employees and monitored activities and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted customers with product selection when needed.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Conducted weekly inventory of supplies, equipment, and food items.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assisted upper management with daily operations to meet standards of service and quality.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Monitored security and enforced loss prevention strategies during shift.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Ashville High School
05.2009
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Skills
- Customer Service (10 years)
- Management (7 years)
- Key Holder (8 years)
- Retail Management (7 years)
- Cash Handling (10 years)
- Inventory
- Sales
- Team Building
- Adaptive team player
- Positive work attitude
- Communication Skills
- Large cash/check deposit expert
- File Maintenance
- Telephone Etiquette
- Sales Expertise
- Verbal and Writing Communication
- Mail Handling
- Scanning and Copying
- Customer Satisfaction
- Quality Management
- Handling Payments
References
References available upon request.
Timeline
Remote Customer Service Representative
U-Haul
05.2022 - 11.2023
Clerk/Cashier
CONCORD CUSTOM CLEANERS
06.2018 - Current
Assistant Manager
Check into Cash
03.2017 - 05.2018
Shift Supervisor
CVS Pharmacy
04.2011 - 03.2017
High School Diploma -
Ashville High School
Some College (No Degree) - Criminal Justice
Southern New Hampshire University