Britney Graves
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Quick learning and willingness to learn new skills. Also some years experience as a Shift Manager, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Proactively solving problems and keeping team members on task.
Overview
13
13
years of professional experience
Work History
Delivery Driver
DoorDash
10.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service/Retail Sales Associate
Kohls
06.2017 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
Shift Manager
McDonald's
04.2012 - 05.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Door Greeter/Customer Service
Walmart
08.2010 - 02.2012
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
High School Diploma -
Smith Cotton High School
Sedalia, MO2010
Skills
- Cash Handling
- Decision-Making
- Delegating Work
- Energetic and Enthusiastic
- POS System Operation
- Teamwork
- Retail Sales
- Customer service excellence
Timeline
Delivery Driver
DoorDash
10.2020 - Current
Customer Service/Retail Sales Associate
Kohls
06.2017 - 08.2020
Shift Manager
McDonald's
04.2012 - 05.2017
Door Greeter/Customer Service
Walmart
08.2010 - 02.2012
High School Diploma -
Smith Cotton High School
Similar Profiles
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Dustin WoodDustin Wood
Delivery Driver at DoorDashDelivery Driver at DoorDash
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash
Brett SiemsenBrett Siemsen
Dasher at DoorDashDasher at DoorDash
Frederick FinkleaFrederick Finklea
Delivery Driver Supervisor/Delivery Truck Driver at Glazer's DistributorsDelivery Driver Supervisor/Delivery Truck Driver at Glazer's Distributors