Britney Gutierrez
Oakley,CA
Summary
Dedicated administrative professional with extensive experience supporting law enforcement operations through records management, customer service and office administration. Skilled in prioritizing tasks, maintaining compliance with departmental policies, and collaborating with team members to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Clerk-Senior Level (Personnel Unit)
Contra Costa County Office of the Sheriff
Martinez, California
11.2024 - Current
- Managed claims processing and documentation for workers' compensation cases.
- Assisted in developing return-to-work programs for injured employees who are unable to perform their original job duties due to an illness or injury sustained at work.
- Managed administrative tasks while ensuring compliance with departmental policies.
- Provided administrative support to senior staff members by completing assigned tasks in a timely manner.
- Delivered high-quality customer service to the public, outside agencies and department personnel through deep commitment to knowledge and performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Computed, recorded and proofread data or reports.
Clerk-Experienced Level (Personnel Unit)
Contra Costa Office of the Sheriff
Martinez, CA
07.2024 - 11.2024
- Prepares a wide variety of personnel documents, including separations, promotions, and new hires.
- Reviewed and processed workers' compensation claims, ensuring accuracy of documentation and compliance with regulations.
- Executed responsible clerical tasks, making independent decisions on routine procedural matters.
- Utilizing computers and various software programs in the preparation of documents, inputting records, and other pertinent and confidential data.
- Served as liaison among management, claim adjuster, and injured employees to facilitate return-to-work plans and mitigate litigation risk.
- Interacted with the public in a friendly and professional manner at all times.
Clerk-Experienced Level (Records & ID Unit)
Contra Costa Office of the Sheriff
Martinez, CA
07.2023 - 07.2024
- Executed clerical duties for citation receipts, social security updates, and coordination with detention facilities to maintain accurate records.
- Assisted colleagues and law enforcement agencies with record-keeping technologies to enhance operational efficiency.
- Maintained strict confidentiality and adhered to security protocols to protect sensitive information.
- Delivered accurate information promptly, ensuring officer safety at all times.
- Oversaw dispatch operations to ensure timely communication on outstanding warrants and inquiries.
Clerk-Experienced Level
Contra Costa County Public Health Department
Concord, CA
05.2023 - 07.2024
- Answered phones in a courteous manner while providing excellent customer service.
- Ensured proper handling, storage, and disposal of vaccines according to protocols to maintain safety and compliance.
- Managed vaccine inventory by ordering and stocking supplies to ensure availability for immunization programs.
- Facilitated communication among health departments, physicians, schools, and organizations to streamline immunization processes.
- Protected sensitive information by following strict confidentiality protocols. of sensitive information and documents.
Disease Intervention Technician - Project
Contra Costa County Public Health Department
Concord, CA
11.2021 - 05.2023
- Guided team members and managers to enhance productivity and achieve project milestones.
- Conducted investigative activities to locate and refer individuals suspected of specific diseases for examination and treatment.
- Cultivated cooperative relationships with officials of state and local health departments to facilitate effective communication and collaboration.
- Maintained confidentiality of sensitive records to protect privacy. of all records, data, and information required by section, department, or state regulation.
- Provided training sessions for junior technicians on proper techniques for troubleshooting complex systems.
Education
Professional Medical Coder And Biller - Medical Records Administration
Pittsburg Adult Education
Pittsburg, CA05-2019
High School Diploma -
Mt Diablo High School
Concord, CA06-2018
Skills
- Claims processing
- Document Management
- Quality Management
- Process Coordination
- Clerical Support
- Teamwork and Collaboration
Languages
Spanish
Timeline
Clerk-Senior Level (Personnel Unit)
Contra Costa County Office of the Sheriff
11.2024 - Current
Clerk-Experienced Level (Personnel Unit)
Contra Costa Office of the Sheriff
07.2024 - 11.2024
Clerk-Experienced Level (Records & ID Unit)
Contra Costa Office of the Sheriff
07.2023 - 07.2024
Clerk-Experienced Level
Contra Costa County Public Health Department
05.2023 - 07.2024
Disease Intervention Technician - Project
Contra Costa County Public Health Department
11.2021 - 05.2023
Professional Medical Coder And Biller - Medical Records Administration
Pittsburg Adult Education
High School Diploma -
Mt Diablo High School