Britney Hannah
Walmart
Cullowhee,NC
2027
years of professional experience
Results-driven professional with extensive experience at Walmart and Western Carolina University. Proven ability in team leadership and customer service, enhancing operational efficiency and fostering a collaborative environment. Skilled in health and safety compliance and staff training, consistently achieving high standards in cleanliness and service excellence.
Work History
Team Lead
5 Years 1 Month- Led daily store operations, assigning tasks and maintaining workflow across department associates.
- Trained new associates on customer service standards, safety procedures, and task executioner
- Coordinated schedule coverage, break compliance, and shift handoffs to support consistent operations.
- Resolved customer concerns quickly while maintaining service standards and store policies.
- Reviewed associate performance, provided coaching, and reinforced productivity expectations.
- Ensured compliance with safety, loss prevention, and operational procedures throughout shift activities.
- Communicated priorities to team members and adapted workflow to meet changing store demands.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Housekeeper
- Cleaned residence hall rooms, restrooms, and common areas to maintain sanitary living spaces.
- Removed trash and recycling from dormitory areas in accordance with campus procedures.
- Inspected rooms and shared spaces for maintenance concerns and reported issues promptly.
- Assisted with deep cleaning tasks during turnover periods and special facility needs.
- Organized cleaning carts and supplies to improve workflow and daily readiness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Replenished soap, tissue, and cleaning supplies across assigned residential facilities.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Health and safety compliance
Customer service-focused
Excellent oral and written communication
Customer-oriented
Staff training
Timeline
Team Lead
Walmart
08.2021 - 09.2026Read More
Housekeeper
Western Carolina University Residential Living
Read More
Hiwassee Dam High School
High School Diploma
Read More