Britney Houston
Lithonia,GA
Summary
Skilled Patient Service Representative with a proven track record at Thomas Eye Group, enhancing patient satisfaction through exceptional customer service and adept insurance verification. Demonstrates expertise in HIPAA compliance and medical terminology, coupled with a compassionate approach to patient care. Achieved significant improvements in patient registration accuracy and efficiency, showcasing a blend of technical proficiency and empathetic communication.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Thomas Eye Group
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
Patient Service Representative
Milan Eye Center
01.2021 - 01.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified insurance eligibility and coverage for patients.
Education
Diploma -
Stone Mountain High
2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Medical terminology
- Medical insurance
- Phone etiquette
Timeline
Patient Service Representative
Thomas Eye Group
01.2024 - Current
Patient Service Representative
Milan Eye Center
01.2021 - 01.2024
Diploma -
Stone Mountain High
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