Britney Keyes

•Delivered comprehensive information to Medicare beneficiaries during incoming calls.

•Processed patient payments and recorded them in the billing system.

•Assessed and validated patient insurance authorizations for medical services.

•Efficiently handled inquiries related to coverage options and claims status.

• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Provided primary customer support to internal and external customers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationsh

• Track, document, and retrieve information in databases.
• Utilized call flow guide to enhance inbound customer support.
• Executed thorough investigations of claims and communicated legal actions.
• Promoted supplementary products to enhance customer experience.

• Achieved a high satisfaction rating through proactive, one-call resolutions of customer issues.
• Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
• Provided primary customer support to internal and external customers.
• Addressed escalated customer service issues sent from the sales and service teams to save customer relationships.
• Delivered expert customer experiences.

• Facilitated enrollment in new services for clients.
• Implemented procedures to enhance customer interaction efficiency.
• Resolved customer complaints by implementing effective solutions promptly.
• Leveraged call-flow guide to provide inbound customer assistance.
• Track and document information in databases.