Summary
Overview
Work History
Skills
Timeline
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Britney Kuy

Dallas

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in customer retention and satisfaction. Skilled in delivering exceptional service while training new staff. Adept at managing challenging situations with compassion, enhancing brand reputation through effective communication and problem-solving. Committed to fostering loyalty and positive experiences for all clients.

Overview

3
3
years of professional experience

Work History

Customer Service

Walmart
09.2024 - Current
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Trained new cafe workers in sales, customer service, and safety.
  • Enhanced brand reputation by delivering exceptional customer service experiences consistently.

Teacher

Kiddie Academy
05.2022 - 12.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Healthcare Customer Service Representative

Cigna
03.2022 - 10.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Skills

  • Delivers exceptional customer service
  • Attentive customer service
  • Customer service and retention
  • Retail sales customer service
  • Residential customer service
  • Customer service and care

Timeline

Customer Service

Walmart
09.2024 - Current

Teacher

Kiddie Academy
05.2022 - 12.2024

Healthcare Customer Service Representative

Cigna
03.2022 - 10.2024

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Britney Kuy