Elda Rodriguez
Nashua,NH
Summary
Dynamic customer service professional with a proven track record at Momentum Manufacturing Group, delivering exceptional service and resolving client issues efficiently. Skilled in B2B sales and adept at enhancing team performance through training. Recognized for improving stockroom efficiency and maintaining high-quality standards in assembly processes.
Overview
29
29
years of professional experience
Work History
Customer Service
Momentum Manufacturing Group
09.2014 - 03.2025
- Provided excellent customer service, addressing client concerns and requests promptly.
- Supported professional development of bilingual customer service agents.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Answered client queries and complaints to provide strong customer service.
- Provided exceptional customer service, resolving issues promptly and professionally.
Stockroom Clerk
Momentum Manufacturing Group
04.1998 - 10.2014
- Checked numbers manually and used hand-held equipment to locate products.
- Shelved new and returned inventory according to proper storage procedures.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Interpreted and followed verbal instructions and pull sheets.
- Prepared pallets for shipment or use by sales floor employees.
- Streamlined the stocking process for faster product retrieval and increased customer satisfaction.
- Ensured compliance with safety regulations by maintaining a clean, hazard-free work environment.
- Reduced lost or damaged items by implementing a thorough packaging process for outbound shipments.
- Managed inbound shipments, verifying receipts against purchase orders for accuracy and completeness.
- Conducted regular inventory audits to ensure accurate stock records and minimize discrepancies.
- Increased order processing speed by organizing products according to priority and demand trends.
- Maintained a clean and organized stockroom, ensuring easy access to products and materials.
- Assisted in training new staff members on proper stockroom procedures and best practices for optimal performance.
- Utilized computerized inventory management systems to maintain real-time updates on stock levels and availability information for sales staff.
- Improved stockroom efficiency by implementing an accurate inventory tracking system.
- Completed cycle counts and full inventory audits.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Conducted periodic audits to verify inventory accuracy.
- Picked and packed order items.
Assembler
H&M Metals LLC
03.1996 - 04.1998
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
Diploma -
John Adams High School
Ozone Park, NY02.1987
Skills
- Brake system customer service
- Exceptional customer service
- B2B sales and customer service
- Delivers exceptional customer service
Languages
English and Spanish
Native or Bilingual
Timeline
Customer Service
Momentum Manufacturing Group
09.2014 - 03.2025
Stockroom Clerk
Momentum Manufacturing Group
04.1998 - 10.2014
Assembler
H&M Metals LLC
03.1996 - 04.1998
Diploma -
John Adams High School
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