Britney Mayo
Dallas,TX
Summary
Bilingual (English/Spanish) case management professional with 6 years of experience supporting complex cases, conducting documentation reviews, resolving customer issues, and handling sensitive information in regulated environments. Strong investigative, organizational, and communication skills. Recognized for maintaining 99% data accuracy, meeting tight deadlines, and efficiently resolving issues in fast-paced settings.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Medical Assistant /Medical Receptionist
Dallas Surgical Group – Dr. Beitsch
Dallas, TX
07.2024 - Current
- Managed 50–70 patient cases daily, including intake, documentation review, follow-ups, and resolution.
- Provide bilingual (English/Spanish) phone, via email and in person-based support in high-stress and sensitive situations.
- Reviewed and updated 100+ patient records weekly, ensuring accuracy, compliance, and timely resolution of discrepancies.
- Investigate discrepancies, analyze records, and coordinate solutions across teams and labs.
- Managed multiple tasks in a fast-paced environment.
Student Support Assistant / Office Coordinator
Dallas College -Eastfield
Dallas, TX
02.2022 - 01.2024
- Supported 100+ students per week student case management and issue resolution for diverse populations.
- Delivered front-line customer service and administrative support.
- Managed digital documentation with 99% data accuracy, ensuring confidentiality and compliance with privacy standards.
- Facilitated clear communication between students and faculty, reducing follow-up. inquiries and delays.
Dillard’s management
Dillard's
Mesquite, Tx
03.2019 - 01.2022
- Completed daily operational tasks with 100% accuracy, meeting productivity and service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, achieving a customer satisfaction rating of 95%+.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Medical Assistant -
Dallas Surgical Group - Oncology
07.2024 - 02.2026
Associate of Science -
Dallas College
Dallas, TX 05.2022 - 05.2024
AutoCAD Design Certification -
Eastfield College
Mesquite, TX 01.2021 - 05.2022
High School Diploma -
Magnet Skyline High School
Dallas, TX 01.2021 - 05.2022
Skills
- Complex Case Resolution
- Documentation Review & Accuracy
- Fraud & Risk Awareness
- Bilingual Customer Support (English/Spanish)
- Investigation & Problem Solving
- Confidential Data Handling & Compliance
- Microsoft Word & Excel
- Remote Work Readiness
- Fast paced environment
- Time management
- Data Review & Validation
Bilingual
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant /Medical Receptionist
Dallas Surgical Group – Dr. Beitsch
07.2024 - Current
Medical Assistant -
Dallas Surgical Group - Oncology
07.2024 - 02.2026
Associate of Science -
Dallas College
05.2022 - 05.2024
Student Support Assistant / Office Coordinator
Dallas College -Eastfield
02.2022 - 01.2024
AutoCAD Design Certification -
Eastfield College
01.2021 - 05.2022
High School Diploma -
Magnet Skyline High School
01.2021 - 05.2022
Dillard’s management
Dillard's
03.2019 - 01.2022