Anisha Chawla
New Hampton,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am looking to grow my experience and take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable Medical Assistant bringing hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant /Medical Receptionist
Lazur La Vie Med Spa
Nyack, NY
05.2023 - 08.2023
- Assisted with the day-to-day operations of a medical spa, such as scheduling appointments and handling customer inquiries.
- Organized patient records and kept them up to date in accordance with HIPAA regulations.
- Developed marketing strategies for the medical spa, including designing promotional materials and managing social media accounts.
- Maintained inventory of all products used in the medical spa, ensuring sufficient stock levels at all times.
- Provided administrative support to the medical spa's staff, such as filing documents and organizing meetings.
- Greeted patients upon arrival, made sure they were comfortable during their visit and answered any questions they had about treatments or services offered.
- Provided assistance to medical staff in performing minor surgical procedures.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Medical Scribe/Receptionist
Middletown Medical Group
05.2021 - 08.2022
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Followed clinicians throughout shift in high-volume, busy environments.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Style Consultant
Windsor Fashions
08.2017 - 04.2021
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
- Oversaw overall department operation, engaging in loss prevention, cashiering, client questions and store maintenance.
- Designed and displayed innovative store and window displays using tasteful mannequins and visual images.
Customer Service Associate
Amazon
04.2020 - 08.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
Bachelor of Science - Human Biology / Psychology
SUNY At Albany
Albany, NY05.2024
Certified Medical Assistant - Medical Assisting
Orange Ulster Boces
Goshen, NY06.2023
High School Diploma -
Minisink Valley High School
Slate Hill, NY06.2017
Skills
- Team Building
- Records Organization
- Patient History Expertise
- Data Entry Experience
- Electronic Medical Record (EMR) Software
- HIPAA Requirements
- Good Work Ethic
- Problem Resolution
- Customer Service
- Fluent in English, Hindi, Punjabi
- Adaptable and Flexible
- Attention to Detail
- Medical Recordkeeping
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Creative Problem Solving
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Patient and Empathetic
- Patient-focused care
- Medical Terminology
- Understands medical procedures
- Communicating with patient families
- Clinical applications
Accomplishments
- National Honors Student at Minisink Valley High School
- Deans List Recipient At SUNY Albany
Certification
- Certified Clinical Medical Assistant (CCMA)- Orange-Ulster BOCES (2023)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Medical Assistant /Medical Receptionist
Lazur La Vie Med Spa
05.2023 - 08.2023
Medical Scribe/Receptionist
Middletown Medical Group
05.2021 - 08.2022
Customer Service Associate
Amazon
04.2020 - 08.2020
Style Consultant
Windsor Fashions
08.2017 - 04.2021
Bachelor of Science - Human Biology / Psychology
SUNY At Albany
Certified Medical Assistant - Medical Assisting
Orange Ulster Boces
High School Diploma -
Minisink Valley High School