Britney Melendez
ElMirage,AZ
Summary
Competitive and self-motivated individual with 4+ years experience in customer service, knowledgeable in sales, networking, and problem solving.
Overview
2
2
years of professional experience
Work History
Sales Representative
T-Mobile
02.2024 - Current
- Developed various sales tactics by analyzing customers' needs to increase revenue growth and exceed sales goals
- Educated customers and provided technical support regarding the company's products or services
- Created relationships with new and existing customers to ensure customer satisfaction and maintain customer retention
- Kept a clean and organized environment for customers.
Personal Banker/Sales Associate
First Convenience Bank
12.2023 - 01.2024
- Negotiated and created meetings with businesses daily to offer and educate potential customers on services and coordinated follow-ups
- Generated sales to meet pipeline by marketing using various sales tactics and making outbound calls
- Processed deposits, withdrawals, transfers, payments, check cashing, money orders, and cashiers checks
- Assisted customers with loan and credit card applications.
Sales Representative
Wireless Vision
10.2022 - 11.2023
- Utilized strong communication skills to identify customers' needs and guide them towards the most suitable products
- Maximized each transaction to exceed company expectations and revenue goals
- Delivered excellent and friendly customer service in a fast-paced environment
- Regulated a clean and organized working environment and waiting area
- Created charts to ensure accuracy and transparency with the customer.
Dental Receptionist
AZ Dental Care
10.2022 - 02.2023
- Greeted 30-40 patients daily with a positive and friendly attitude
- Maintained and organized a confidential filing system of over 500 patients daily
- Managed 2 phone lines and scheduled new appointments and follow-ups
- Contacted insurance companies to verify patient eligibility and coverage.
Education
High School Diploma -
Students Choice
05.2023
Skills
- Customer Service
- Relationship building
- Bilingual
- Cross-selling and upselling
Timeline
Sales Representative
T-Mobile
02.2024 - Current
Personal Banker/Sales Associate
First Convenience Bank
12.2023 - 01.2024
Sales Representative
Wireless Vision
10.2022 - 11.2023
Dental Receptionist
AZ Dental Care
10.2022 - 02.2023
High School Diploma -
Students Choice