BRITNEY MILLER
Earlton
Summary
My hope in becoming a CRPA is to assist those who suffer from mental health struggles and substance use disorders navigate their situations to lead more fulfilling lives. I am both empathetic and dedicated, and will give my all to help others succeed. Patient and resilient, I understand that recovery shows itself in many different ways, that no two journeys are the same, and that while hurdles can complicate the situation, they do not have to be the end all be all. I only hope to help others see that we can, and do in fact recover.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
CRPA-P
Twin County Recovery Services
Hudson
02.2025 - 05.2025
- High Risk Mitigation, responsible for connecting those within the community to recovery services.
- Worked with both warming and cooling center staff closely in order to reach those in the community who may not have access to recovery services.
- Transported clients to recovery services such as detox and rehabilitation centers.
- Made Narcan, testing strips, and safe use kits readily available to at risk communities through an outreach program.
- Maintained client communications to meet the needs of those in recovery in order to sustain their recovery.
- Offered education to those who are affected both directly and indirectly by substance use disorder.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Childcare Provider
Shannon Glenn-Parker
Kerhonkson
08.2022 - 04.2024
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Developed age-appropriate activities to engage children and foster learning.
- Modeled good behavior for the children while maintaining professional boundaries.
- Promoted children's emotional development by encouraging respect of others.
- Encouraged children to be independent and think creatively.
- Demonstrated strong conflict resolution skills when necessary.
Community Support Specialist
Northeast Center for Rehabilitation and Brain Injury
Lake Katrine
04.2022 - 08.2022
- Ensured safety of residents in facility, including a locked behavioral unit which consisted of 20 cognitively behavioral men.
- Receptionist duties, including but not limited to answering and transferring phone calls to the appropriate staff or patients, checking visitors in and out of the facility, greeting everyone in a courteous and friendly manner.
- Walked the grounds to be sure that no one left beyond the safety gates.
- One on one direct care for at risk patients.
- Maintained both safe and cordial behavior of patients directed at both staff and other patients.
Life Skills Instructor
Family House-Family of Woodstock
Rosendale
10.2017 - 10.2019
- Established trusting relationships with the at risk youth in our program, providing a safe space where they can express themselves freely without judgement.
- Demonstrated excellent communication skills while interacting with clients, families, and other professionals.
- Observed changes in client's behaviors or moods, intervening when necessary according to established protocols.
- Monitored individual progress and documented changes in behaviors, mood, and skills.
- Facilitated social activities to help build relationships between residents and promote positive interactions within the community.
- Adhered to ethical standards outlined by professional organizations such as The American Counseling Association.
Community Support Specialist
Ability Beyond
Bethel
10.2012 - 10.2013
- Administered medications and assisted clients in setting reminders so that they could learn how to take important medications on time.
- Modified general education curriculum for special-needs students based on various instructional techniques and technologies.
- Taught people with learning and physical disabilities how to use technology like computers, tablets, and cellphones.
- Intervened to provide counseling and support in crisis situations.
- Devised strategies based on each person's goals and strengths, and provided positive reinforcement to help them achieve their objectives.
- Identified learning barriers and provided positive reinforcement for good performance in collaboration with adult learners.
- Promoted proper sanitation by providing training on important kitchen and bathroom cleaning tasks.
- Worked with people with developmental disabilities and autism to help them develop a diverse skill set that would help them gain independence and self-confidence.
Patient Service Representative/ Medical Records Clerk
The Institute for Family Health
Kingston
08.2007 - 05.2008
- Customer requests for products, services, and company information were handled by me.
- Followed all customer call guidelines, such as service levels, handling time, and productivity.
- Ensure that customers and internal departments are properly communicated with.
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
- Quickly investigated and resolved customer complaints and inquiries.
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
- Improved customer support by establishing a collaborative service environment.
- Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.
Medical Records Clerk
Kingston
01.2007 - 08.2007
- Kept a detailed record of all requests for medical records and information.
- Used email and the phone to communicate effectively with staff, patients, and insurance companies.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Pulled patient records accurately for upcoming appointments and procedures, usually within the hour.
- Went over the charts and highlighted any information that was missing or incorrect.
- Used classification manuals to learn more about disease and diagnosis processes.
- Easily interacted and communicated with department personnel and the general public.
- Ensured that medical records and health information were accurate, complete, and secure.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Education
CRPA-P-8436 - Certified Recovery Peer Advocate - Provisional
The New York Certification Board, InUnity Alliance
02.2025 - 02.2027
Certificate Of Training Completion - Medication Supported Recovery
NYCB
01.2025 - 01.2025
Certificate Of Achievement - Ethical Considerations For Recovery Coaches
SAMADHI
07.2024 - 07.2024
Certificate Of Achievement - Recovery Coach Academy
SAMADHI
06.2024 - 06.2024
High School -
Kingston High School
Kingston, NYIndependent Studies -
SUNY Ulster
Stone Ridge, NYSkills
- Negotiation skills
- Basic clerical knowledge
- Team Player
- Strategic planning
- Communication skills
- Hard-worker
- Cultural sensitivity
- Reliable
- Fast learner
- Recovery-based lifestyle
Certification
- Recovery Coach Academy, 06/30/24, 30
- Ethical Considerations for Recovery Coaches, 07/14/24, 16
References
References available upon request
Timeline
CRPA-P
Twin County Recovery Services
02.2025 - 05.2025
CRPA-P-8436 - Certified Recovery Peer Advocate - Provisional
The New York Certification Board, InUnity Alliance
02.2025 - 02.2027
Certificate Of Training Completion - Medication Supported Recovery
NYCB
01.2025 - 01.2025
Certificate Of Achievement - Ethical Considerations For Recovery Coaches
SAMADHI
07.2024 - 07.2024
Certificate Of Achievement - Recovery Coach Academy
SAMADHI
06.2024 - 06.2024
Childcare Provider
Shannon Glenn-Parker
08.2022 - 04.2024
Community Support Specialist
Northeast Center for Rehabilitation and Brain Injury
04.2022 - 08.2022
Life Skills Instructor
Family House-Family of Woodstock
10.2017 - 10.2019
Community Support Specialist
Ability Beyond
10.2012 - 10.2013
Patient Service Representative/ Medical Records Clerk
The Institute for Family Health
08.2007 - 05.2008
Medical Records Clerk
01.2007 - 08.2007
High School -
Kingston High School
Independent Studies -
SUNY Ulster