Keva Shenk
Buffalo,NY
Summary
Certified Recovery Peer Advocate (CRPA) with 4+ years of experience in harm reduction, crisis response, and behavioral health outreach. Skilled in trauma-informed care, motivational interviewing, and systems navigation. Proven record of linking high-risk individuals to recovery, housing, and health resources while surpassing program benchmarks. Dedicated to bridging systems and souls—centering humanity, accountability, and healing in every connection.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recovery Peer Advocate (CRPA)
HELIO HEALTH (Outreach & Engagement)
Syracuse, NY
12.2023 - 06.2025
- Strengthened service coordination during statewide recovery-target shortfalls, linking 287+ individuals to treatment, housing, and recovery supports—surpassing OASAS benchmarks by 18%.
- Implemented structured referral and follow-up systems in EHR, achieving 100% documentation compliance and improving billing accuracy.
- Mentored and trained new Peer Advocates in trauma-informed communication, harm-reduction strategies, and person-centered engagement.
- Partnered with 20+ community organizations to improve care transitions for clients with substance-use and co-occurring mental-health disorders.
- Applied motivational interviewing and crisis-intervention techniques to reduce relapse rates and emergency-service utilization.
- Keywords: peer recovery, harm reduction, crisis intervention, motivational interviewing, documentation, case coordination, community outreach, OASAS compliance, behavioral health, trauma-informed care.
Harm Reduction Specialist
ACR HEALTH
Syracuse, NY
07.2022 - 08.2023
- Expanded harm-reduction outreach in post-pandemic recovery zones, providing wound care, naloxone training, and safer-use education that reduced emergency-service calls.
- Built long-term trust with individuals experiencing homelessness and active substance use, increasing engagement in HIV/STI testing and primary-care linkage by 25%.
- Maintained accurate documentation for syringe-exchange and outreach encounters, ensuring NYS Department of Health grant compliance.
- Collaborated with clinicians and community partners to coordinate overdose-prevention interventions and linkage-to-care initiatives.
- Keywords: harm reduction, HIV prevention, overdose response, syringe exchange, case management, outreach, data collection, behavioral health education, community partnerships.
Certified Recovery Peer Advocate (Part-Time)
CONIFER PARK OUTPATIENT
Troy, NY
11.2020 - 02.2022
- Delivered individual peer coaching and group facilitation, improving outpatient program retention and satisfaction.
- Aligned recovery goals with treatment plans, increasing client attendance by 30%.
- Assisted clients with Medicaid enrollment, transportation coordination, and benefit navigation to remove access barriers.
- Sustained 90% client engagement through telehealth during COVID-19 disruptions.
- Keywords: outpatient treatment, recovery support, telehealth, motivational interviewing, Medicaid navigation, peer coaching, case coordination, behavioral health documentation.
Skills
- Lived Experience-Based Peer Mentorship
- Motivational Interviewing and Goal Setting
- Crisis Intervention and Safety Support
- Coping Skills and Wellness Planning
- Behavioral Health and Co-Occurring Support
- Care Coordination with Multidisciplinary Teams
- Advocacy Across Healthcare, Housing, and Employment Systems
- Documentation and Billable Notes Compliance
- Medicaid Transportation, MAS Navigation
- Technology Proficiency, Virtual Documentation and Meetings
- Confidential, Trauma-Informed Peer Practice
Websites
Certification
- Certified Recovery Peer Advocate (CRPA) – OASAS Certified through 2027
- Overdose Prevention & Naloxone (Train-the-Trainer)
- Trauma-Informed Peer Support
- Crisis Intervention (QPR & ASIST)
- Cultural Competence
- Domestic-Violence Response
- LGBTQ+-Affirming Care
- HIPAA/Confidentiality.
Timeline
Recovery Peer Advocate (CRPA)
HELIO HEALTH (Outreach & Engagement)
12.2023 - 06.2025
Harm Reduction Specialist
ACR HEALTH
07.2022 - 08.2023
Certified Recovery Peer Advocate (Part-Time)
CONIFER PARK OUTPATIENT
11.2020 - 02.2022