BRITNEY NASH
Anderson,SC
Summary
Dynamic lead associate demonstrating leadership in training, mentoring, and enhancing customer experiences adapt to managing team performance and daily operations to drive satisfaction and efficiency. Strong advocate for child safety and well-being, ensuring a nurturing environment for both children and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Anderson First Baptist Child Development Center
Anderson, SC
07.2024 - Current
- Passionate childcare worker teaching toddlers and making sure they are safe.
- Documenting activities
- Messaging and talking to parents on the phone
Shift Leader
Big Air
Anderson, SC
02.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS
- Closely manage children
- Child safety
- Software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Lead Sales Associate
Dollar General
Greenville, SC
04.2021 - 01.2022
- Trained, coached and mentored new sales associates for maximum performance.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction of 100%
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Host
Murasaki
Anderson, SC
08.2020 - 04.2021
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
High School Diploma - high school diploma or GED
Casc high school
Greenville, SCSkills
- Microsoft
- Customer satisfaction
- Communication and interpersonal
- Problem solving
- Customer service
- Team work and collaboration
- Computer skills
- Heavy lifting
- Phone etiquette
- Organizational skills
- Manual handling
- Sales
- Weight handling in the workplace
- Climbing
Certification
- CPR Certification, 08/01/24, 08/31/26
- Driver's License
Languages
English
Timeline
Daycare Teacher
Anderson First Baptist Child Development Center
07.2024 - Current
Shift Leader
Big Air
02.2023 - 07.2024
Team Lead Sales Associate
Dollar General
04.2021 - 01.2022
Host
Murasaki
08.2020 - 04.2021
High School Diploma - high school diploma or GED
Casc high school