BRITNEY NEELEY
Coconut Creek
Summary
Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Benefit Sales Advisor
eHealth
Remote
07.2025 - 04.2026
- Drive consultative health insurance sales while adhering to CMS and compliance standards.
- Identify customer needs, overcome objections, and convert inquiries into enrollments.
- Maintain accurate CRM documentation and meet call quality and performance metrics.
- Increased sales by establishing rapport with customers and identifying their needs.
- Demonstrated features, answered questions and offered solutions.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Sold Medicare Advantage plans to eligible clients, consistently meeting and exceeding monthly sales target.
Claims Specialist
Assurant
Florida
10.2024 - 06.2025
- Process and investigate insurance claims with high accuracy and regulatory compliance.
- Meet service-level agreements while reducing escalations.
- Conducted regular audits of claim files, ensuring compliance with internal and external regulations and standards.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
Customer Service Specialist
American Express
Remote
01.2021 - 07.2024
- Achieved a 95% customer resolution rate while exceeding QA standards.
- Resolved billing, travel, and account disputes in a regulated environment.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Team Lead
Brookfield Hospitality
Hybrid
10.2018 - 01.2021
- Led teams contributing to a 17% increase in customer satisfaction.
- Designed onboarding and cross-training programs.
Education
Associate of Arts - Finance
Sojourner-Douglas College
The Bahamas03.2015
Skills
CRM Platforms
Microsoft Office
Google Workspace
Call Documentation
55 WPM Typing Speed
Objection handling
Customer service experience
Sales experience
Sales strategies
CORE COMPETENCIES
- Insurance Sales
- Retention & Enrollment
- Consultative Selling
- CRM & Case Management
- Compliance
- Customer Resolution
- KPI Performance
- Cross-Functional Collaboration
- Remote Work Excellence
Certification
Life and Health insurance license
Timeline
Benefit Sales Advisor
eHealth
07.2025 - 04.2026
Claims Specialist
Assurant
10.2024 - 06.2025
Customer Service Specialist
American Express
01.2021 - 07.2024
Customer Service Team Lead
Brookfield Hospitality
10.2018 - 01.2021
Associate of Arts - Finance
Sojourner-Douglas College