Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
National Grid USA
07.2023 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Returns Specialist
ASOS
01.2020 - 12.2021
Unloaded, inspected, and stored damaged and returned products.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Adhered to company safety guidelines to minimize warehouse accidents.
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Call Center Representative
Eligo Energy
01.2019 - 01.2020
Managed high call volumes while providing exceptional customer support and maintaining professional composure
Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Maintained detailed records of customer interactions, streamlining communication efforts between various departments
Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations
Front Desk Receptionist
Tiggars Computer
06.2016 - 06.2018
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
Scheduled, coordinated and confirmed appointments and meetings
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk