Summary
Overview
Work History
Education
Skills
Timeline
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BRITNEY ODOM

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

National Grid USA
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Returns Specialist

ASOS
01.2020 - 12.2021
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Call Center Representative

Eligo Energy
01.2019 - 01.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations

Front Desk Receptionist

Tiggars Computer
06.2016 - 06.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk

Education

High School Diploma -

Creekside High School
Fairburn, GA
05.2015

Skills

  • Data Entry
  • Microsoft Teams
  • IT
  • Customer Service
  • Microsoft
  • Leadership
  • RF Scanning
  • SOS Systems
  • Typing
  • Critical Thinking
  • Inventory

Timeline

Customer Service Representative

National Grid USA
07.2023 - Current

Returns Specialist

ASOS
01.2020 - 12.2021

Call Center Representative

Eligo Energy
01.2019 - 01.2020

Front Desk Receptionist

Tiggars Computer
06.2016 - 06.2018

High School Diploma -

Creekside High School
BRITNEY ODOM