Britney Patino
Summary
Motivated professional with a strong track record of providing excellent customer service in busy, fast-paced settings. Leveraging 3+ years of experience in customer interaction and problem resolution, combined with a background in precision-oriented laboratory work, I excel in consultative roles requiring attention to detail and a solutions-focused approach. Passionate about empowering individuals to achieve their goals, I am committed to guiding learners through financial solutions and creating pathways to academic success.
Overview
4
4
years of professional experience
Work History
Lab Technician
Eurofins Scientific
10.2023 - Current
- Processed 250 microbiological samples in an efficient and timely manner.
- Processed microbiological samples per ISO accreditation.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis by using autoclave.
- Received and log in samples using LIMS software, labeled and prepared samples for analysis, counted and verify sample quantities.
- Maintain accurate records of sample handling and analysis.
- Facilitated a strong and healthy work culture by coordinating events for peers (i.e. quarterly activities).
- Performed decontamination protocols for high risk samples and culture plates by adhering to sterilization techniques.
Server
Mauri Sushi
09.2020 - 10.2023
- Provided personalized service to customers, identifying their needs and offering tailored recommendations to enhance their dining experience.
- Resolved customer complaints and concerns with professionalism, ensuring satisfaction and fostering repeat business.
- Managed multiple tables simultaneously, ensuring efficient service and prompt response to customer inquiries.
- Processed payments accurately, tracked bills, and maintained detailed records of customer orders.
- Collaborated with a team of servers and kitchen staff to ensure a seamless dining experience, effectively communicating to meet customer needs.
- Built lasting customer relationships through excellent communication and follow-up, creating an environment of trust and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton, CASkills
- POS System
- Customer Service
- Attention to detail
- Positive attitude
- Microsoft Office Suite
- Data Entry and Management
- Aseptic techniques
- LIMS Software
Timeline
Lab Technician
Eurofins Scientific
10.2023 - Current
Server
Mauri Sushi
09.2020 - 10.2023
Bachelor of Science - Public Health
California State University, Fullerton
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