Britney Potts
Katy,TX
Summary
Results-driven food service professional with experience in kitchen operations, staff training, and shift coordination. Skilled in customer service, problem-solving, and maintaining safe, efficient workspaces. Background includes team leadership, inventory control, and consistent service support.
Overview
9
9
years of professional experience
Work History
Cook
Compass Group USA
Cypress, Texas
05.2023 - Current
- Prepared hot and cold menu items according to Compass Group food service recipes, ensuring consistency and quality.
- Maintained kitchen sanitation and food safety standards, contributing to a safe meal preparation environment.
- Operated ovens, grills, mixers, and other commercial cooking equipment safely.
- Monitored food quality and temperature during preparation and holding periods to ensure compliance with safety standards.
- Portioned ingredients and plated meals according to recipe and presentation guidelines.
- Stocked walk-in coolers, dry storage, and service lines with fresh supplies.
- Cleaned workstations, utensils, and equipment to support sanitary kitchen operations.
- Followed established procedures and requirements for safe food handling, storage and service.
Assistant General Manager
Taco Bell
Katy, Texas
09.2018 - 03.2021
- Oversaw daily operations for Taco Bell, ensuring efficient management and effective crew assignments.
- Met business targets with streamlined operations strategies.
- Supervised budget implementations, employee reviews, and training schedules for project success.
- Trained and guided staff on procedures and policies to enhance team performance and compliance.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Supported scheduling, labor planning, and shift coverage
- Evaluated cash handling procedures to ensure accuracy and compliance. handling, deposits, and register controls
Team Leader
Whatabuger
Katy, Texas
01.2018 - 08.2018
- Resolved customer concerns at front counter and drive-thru, ensuring satisfaction and loyalty.
- Fostered positive work environment that encouraged collaboration and supported team cohesion.
- Maintained composure in stressful situations, effectively diffusing tensions and promoting a harmonious atmosphere.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored food safety and cleanliness across kitchen stations.
Education
High School Diploma -
Mayde Creek High School
Katy, TX05-2009
Skills
- Food safety
- Kitchen sanitation management
- Recipe adherence
- Menu preparation
- Portion control
- Commercial equipment
- Kitchen operations
- Inventory management
- Stock management
- Staff training
- Shift coordination
- Team leadership
- Customer service
- Problem-solving
- ServSafe certified
Timeline
Cook
Compass Group USA
05.2023 - Current
Assistant General Manager
Taco Bell
09.2018 - 03.2021
Team Leader
Whatabuger
01.2018 - 08.2018
High School Diploma -
Mayde Creek High School