Britney Rodriguez
San Jose,CA
Summary
Seasoned professional with 18 years customer service and 10 years security experience. Looking for a management position, where utilizing a vigilant eye and extensive experience in security services to ensure the safety of people and company property. I work collaboratively with my peers, and communicate effectively daily. Experience managing security teams, and working hand and hand with contractor security companies. Maintain good relationships with direct reports, while making sure they are in compliance with company policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service & Safety Specialist
Apple, Inc
- Conducted mobile and foot patrols daily in assigned areas
- Challenge individuals who do not have visible badges
- Responsible for responding Medical Emergency's, maintenance and safety issues to maintain the safety of the client and surrounding public
- Thorough knowledge of SOP for response event
- Responsible for completing a daily observation report.
Customer Service & Safety Supervisor
Apple, Inc
01.2017 - Current
- Manage up to 5-10 people in a single shift
- Responsible for maintaining coachings, annual reviews or direct reports
- Responsible for responding Medical Emergency's, maintenance and safety issues to maintain the safety of the client and surrounding public
- Thorough knowledge of SOP for response event
- Responsible for completing direct reports Timecards.
Shift Lead @ Facebook
Allied Barton
11.2014 - 01.2017
- Compile Exception reports in accordance with timesheets
- Ensure all timesheets are correctly filled and stored for auditing purpose of 25 staff
- Managed officer training and development for all new staff
- Assisted with counseling sessions with Supervisor
- Lead coordinator for security detail for special events
- Respond to any non-emergency and emergency incidents
- Assist with securing holdovers and early-ins for scheduling purpose
- Compiled and review all incident reports from officer teams
- Provide training to staff in line with client expectations and security practice
- Arrange escort detail for employees and contingent workers with proper authorization verification
- Respond to Medical Emergencies, maintenance and safety issues
- Work closely with management staff to ensure that all clients' expectations were met
- Conduct daily badge and master key audits to verify for proper number of each for security purposes.
Security Specialists @ Google
Security Industry Specialists, Inc.
08.2013 - 10.2014
- Conducted patrols daily in assigned area
- Challenge individuals who do not have visible badges
- Responds to Medical Emergencies, maintenance and safety issues
- Fill out a daily observation report.
Education
Associate of Arts - Sociology
De Anza College
Cupertino, CA06.2024
Skills
- Emergency Response
- Investigations
- Interpersonal Skills
- Problem-solving abilities
- Professional Demeanor
- Adaptability and Flexibility
Certification
- BSIS PSO Certified
- First Aid, CPR and AED Certified
- Valid Driver's License and a clean driving record
Timeline
Customer Service & Safety Supervisor
Apple, Inc
01.2017 - Current
Shift Lead @ Facebook
Allied Barton
11.2014 - 01.2017
Security Specialists @ Google
Security Industry Specialists, Inc.
08.2013 - 10.2014
Customer Service & Safety Specialist
Apple, Inc
Associate of Arts - Sociology
De Anza College
Similar Profiles
KATIE CHAVEZKATIE CHAVEZ
Senior Analyst | Technical Advisor | ASE PM at Apple, IncSenior Analyst | Technical Advisor | ASE PM at Apple, Inc
Scott DavisScott Davis
Senior Manager - Information Systems & Technology at Apple, IncSenior Manager - Information Systems & Technology at Apple, Inc
ANDREA GAYDOUANDREA GAYDOU
AI/ML Data Ops Analyst at Apple, INCAI/ML Data Ops Analyst at Apple, INC
Tiffany AndersonTiffany Anderson
Senior Specialist at Apple, IncSenior Specialist at Apple, Inc
Jessica ParedezJessica Paredez
CPA Administrative Assistant at AccountyfyCPA Administrative Assistant at Accountyfy